Manager, Line Service (GON)

The Line Service Manager is responsible for leading and overseeing all Line Service Technicians at this location. This role is responsible for ensuring a highly productive, safety-focused, and customer-centric operation while maintaining peak performance of personnel, equipment, and facilities. The Line Service Manager leads by example, drives operational excellence, and fosters a culture of accountability, engagement, and continuous improvement. Through strong planning, communication, and leadership, this role ensures consistent service delivery aligned with company standards and operational goals.

Operational Leadership & Execution

• Lead and manage day-to-day line operations, ensuring efficient execution of all scheduled and unscheduled activities
• Coordinate staffing schedules to meet operational demands
• Carry out Line Service Technician duties as needed to support the team
• Ensure completion of all required shift duties, checklists, and operational procedures
• Identify and resolve operational issues using sound judgment and established policies
• Manage and execute special projects as assigned

Team Leadership & Development

• Motivate, coach, and develop Line Service Technicians to achieve performance goals
• Mentor and support Shift Leads in managing daily operations across all shifts
• Oversee training programs in coordination with the Line Service Trainer to ensure standards are upheld
• Ensure all personnel are trained and compliant with company SOPs and operational standards
• Foster a positive, respectful, and high-performing team environment

Safety, Compliance & Quality Assurance

• Promote and maintain a strong safety culture aligned with SMS and company policies
• Oversee ramp safety procedures and promptly address safety concerns
• Ensure adherence to all company policies, SOPs, and regulatory requirements
• Lead IS-BAH/Safety Program initiatives and committees to improve safety performance
• Ensure incident reporting, investigation, and corrective action follow-through
• Protect customers, employees, and equipment from harm at all times

Customer Service Excellence

• Deliver and uphold a high standard of customer service for crew, passengers, and clients
• Continuously challenge and improve the customer experience
• Maintain a professional and positive company image with all stakeholders

Fuel Operations & Resource Management

• Oversee fuel quality control (Fuel QC) and fuel inventory (Jet A and 100LL)
• Manage departmental budgets, including labor and operational expenses
• Monitor equipment performance and report malfunctions or damage to the General Manager

Reporting & Communication

• Complete and submit required reports accurately and on time
• Communicate effectively with team members, leadership, and cross-functional partners
• Perform additional duties as assigned by leadership.