Manager - Logistics

<p style="padding:0px;margin-bottom:0px;color:rgb(42,51,62);"><b>Job Brief :</b></p><p style="padding:0px;margin-bottom:0px;color:rgb(42,51,62);"><b><br /></b></p><p class="MsoNormal" style="margin-bottom:0in;"><b><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">1. C&F Operations</span></b></p><p><b></b></p><b></b><ul style="margin-top:0in;" type="disc"> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Oversee day-to-day operations of C&F agents across the region to ensure compliance with company SOPs.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Ensure inbound receipts, storage, dispatches, manpower deployment, and asset utilization are as per agreed SLAs.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Drive productivity, cost control, and operational discipline at all C&F locations.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Review and finalize C&F billing, validate claims, and ensure adherence to contractual terms.</span><p></p></li> </ul><p class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in"> </span></p><p class="MsoNormal" style="margin-bottom:0in;"><b><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">2. Inventory Management & Controls</span></b></p><p><b></b></p><b></b><ul style="margin-top:0in;" type="disc"> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Maintain optimal inventory levels at C&Fs and redistribution points aligned with sales forecasts and plant supply plans.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Monitor stock ageing, slow/non-moving inventory, damages, expiries, and obsolescence.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Ensure 100% inventory accuracy through cycle counts and periodic physical stock audits.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Investigate and close stock variances, shortages, and excesses with root cause analysis and corrective actions.</span><p></p></li> </ul><p class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in"> </span></p><p class="MsoNormal" style="margin-bottom:0in;"><b><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">3. Order Management & Customer Service</span></b></p><p><b></b></p><b></b><ul style="margin-top:0in;" type="disc"> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Ensure order processing, allocation, and dispatch are executed within defined TATs.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Coordinate with Sales, Planning, and C&Fs to manage order prioritization during peak demand.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Track order fill rate, OTIF (On-Time-In-Full), delivery adherence, and resolve customer complaints.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Drive service improvements through exception management and proactive communication.</span><p></p></li> </ul><p class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in"> </span></p><p class="MsoNormal" style="margin-bottom:0in;"><b><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">4. Secondary Transportation & Freight Negotiation</span></b></p><p><b></b></p><b></b><ul style="margin-top:0in;" type="disc"> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Manage secondary freight operations from C&F to distributors/retailers.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Lead transporter onboarding, lane finalization, and rate negotiations to optimize cost-to-serve.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Monitor freight adherence, vehicle placement, turnaround time, and delivery performance.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Control freight costs through route optimization, load consolidation, and productivity improvements.</span><p></p></li> </ul><p class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in"> </span></p><p class="MsoNormal" style="margin-bottom:0in;"><b><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">5. Compliance, Audits & Governance</span></b></p><p><b></b></p><b></b><ul style="margin-top:0in;" type="disc"> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Ensure compliance with statutory, taxation, food safety, and internal control requirements.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Conduct regular audits of C&Fs, transporters, and logistics processes.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Close audit observations within timelines and implements preventive controls.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Ensure adherence to company policies, safety norms, and risk management practices.</span><p></p></li> </ul><p class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in"> </span></p><p class="MsoNormal" style="margin-bottom:0in;"><b><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in"> </span></b></p><p class="MsoNormal" style="margin-bottom:0in;"><b><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">6. Supply Network Design & Optimization</span></b></p><p><b></b></p><b></b><ul style="margin-top:0in;" type="disc"> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Support regional supply network design including location, addition, consolidation, or rationalization of C&Fs and redistribution points based on volume growth, service requirements, and cost-to-serve analysis.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Evaluate depot-to-market reach, delivery lead times, and freight economics to improve network efficiency and responsiveness.</span><p></p></li> </ul><ul style="margin-top:0in;" type="disc"> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Lead end-to-end onboarding of new C&F agents, including site evaluation, commercial finalization, system readiness, and SOP deployment.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Assess infrastructure adequacy (warehouse space, handling equipment, manpower, IT systems, safety norms) before onboarding.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Ensure seamless transition during C&F changeovers, including inventory handover, transporter alignment, and customer communication.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Train C&F teams on company processes, compliance requirements, inventory controls, and service standards.</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Periodically evaluate C&F performance and capability; recommend continuation, expansion, or replacement based on SLA adherence and audit outcomes.</span><p></p></li> </ul><p class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in"> </span></p><p class="MsoNormal" style="margin-bottom:0in;"><b><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">7. Performance Management & Reporting</span></b></p><p><b></b></p><b></b><p style="padding:0px;margin-bottom:0px;"> </p><ul style="margin-top:0in;" type="disc"> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Track and publish regional logistics KPIs including:</span><p></p><ul style="margin-top:0in;" type="circle"> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Inventory accuracy & DOH</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">OTIF / service level</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Secondary freight cost per case</span><p></p></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">C&F productivity & compliance</span><p></p></li> </ul></li> <li class="MsoNormal" style="margin-bottom:0in;"><span lang="en-in" style="font-size:11pt;line-height:115%;" xml:lang="en-in">Drive continuous improvement initiatives to improve service, cost, and control.</span><p></p></li> </ul>