Manager, Loyalty Programs

The Manager, Loyalty Programs will help lead the design, launch, activation and ongoing management of the Rewards loyalty program(s) and member engagement framework in order to increase value creation and deliver lifetime customer value. They will focus on delivering exceptional customer experiences through loyalty campaigns, the digital experience and targeted activations across various channels both above and on-premise. They will create tactics, tools, promotions and training for franchisees and store team members that ensure a consistent member experience.