Manager, Marketing Operations & Enablement
Role Specific Information
Job Description
This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday through Thursday, with the option to work remotely on Fridays.
About the Role
As Manager, Marketing Operations & Enablement, you will lead the strategy, execution and continuous evolution of the marketing operating model, ensuring teams, processes and capabilities are positioned to deliver business priorities efficiently and effectively. You will lead a team responsible for marketing program delivery, process optimization, change management and operational enablement while advancing the marketing organization's effectiveness and scalability.
What You’ll Do
Lead the Marketing Operations and Enablement roadmap, aligning operational priorities, initiatives and resources to support marketing and enterprise objectives
Own and continuously improve the Marketing Operating Model, including key processes, governance structures and workflows
Oversee critical path planning, campaign execution processes and operational readiness activities to ensure successful delivery of marketing programs and timeframes
Lead cross-functional initiatives and enterprise programs, partnering with stakeholders across multiple business functions
Serve as the primary operational lead for complex business priorities, driving alignment, accountability, decision-making and issue resolution across teams
Develop and implement change management strategies that support the successful adoption of new processes, tools, capabilities and organizational initiatives
Identify operational risks, dependencies and opportunities for improvement, proactively developing solutions that increase efficiency and effectiveness
Establish performance metrics, reporting and operational insights to evaluate organizational effectiveness and inform business decisions
Champion continuous improvement through process optimization, workflow enhancements and implementation of best practices across the marketing organization
Lead, coach and develop the team by fostering a culture of collaboration, accountability and continuous learning
Additional tasks may be assigned
What Skills You Have
Required
Bachelor's degree in Business Administration, Marketing, Communications, Operations or a related field
6+ years of experience in marketing operations, business operations, program management, project management or related disciplines
2+ years of people leadership experience, including coaching, developing and managing team performance
Preferred
Experience in retail, corporate strategy or marketing operations
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Demonstrated strength in strategic thinking, planning, problem solving and critical thinking
Experience organizing, managing and ensuring successful execution of large scale, complex/cross-functional projects
Work with cross-functional teams in a highly collaborative way
Comfortable with ambiguity and non-linear process
Exceptional communication and ability to synthesize complex project statuses into concise, actionable insights for senior management
Strong ability to influence others
Ability to perform the accountabilities listed in the “What You’ll Do” Section
Ability to maintain prompt and regular attendance as set by the company
Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week
Ability to comply with dress code requirements
Ability to learn and comply with all company policies, procedures, standards and guidelines
Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel
Ability to work as part of a team and interact effectively and appropriately with others
Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
Ability to satisfactorily complete company training programs
Perform work in accordance with the Physical/Cognitive Requirements section
Physical/Cognitive Requirements
Ability to use a personal computer for tasks such as communicating, preparing reports, etc.
Ability to plan, prioritize and monitor activities across business units
Ability to complete or oversee the completion of assigned projects in a timely manner
Ability to comply with health and safety standards