Manager Mechanical Services

Company Description:

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Process Control & Safety Systems
• Control Valves & Regulators
• Isolation Valves & Actuation
• Oil & Gas Automation
• Reliability Solutions & Services
• Pressure Management
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

Duties and Responsibilities:

• Supervise, develop, and train service support personnel to meet respective job expectations related to order entry and invoicing. Coach the Service Administrative staff to achieve high performance.
• Author and conduct periodic performance reviews.
• Mentor and assist Service Admin in the proper utilization of the Oracle system (Prism) and respective price book to correctly enter and invoice Repair Orders.
• Recommend and maintain work process procedures to ensure superior customer service. Monitor procedures to ensure on-time delivery and customer satisfaction. Analyze service experiences and successes from one account or event and recommend best practices.
• Directly supervise staff, maintaining consistency and accuracy of orders and adherence to timeliness of invoicing.
• Participate in the interviewing, hiring, and training programs for Service Admin.
• Interface with other involved parties to assure customer satisfaction.
• Track Team productivity reporting in order to systematically assess individual performance and team capacity.
• Provide weekly analysis of “shipped, not invoiced” orders; drive improved revenue recognition
• Effectively utilize RFGen dashboard and available Prism reporting to assess status, workload, capacity, and productivity; Assign personnel accordingly.
• Must be able to travel between sites as needed
• May attend meeting with key customers, assisting Outside Sales with maintaining relationships and negotiating deals.

QUALIFICATIONS:

Education/Knowledge:

• BS/BA degree in Industrial Distribution or related degree, or equivalent combination of education and experience preferred.
• Strong knowledge of Industrial Valves and sales/services preferred.

Experience/Skills:

• 5 + years sales and service experience in industry served and working with same or similar products; a combination of education and experience will be accepted.

COMPETENCIES:

• Solid leadership skills that exhibit confidence in self and others; inspires and motivates others to perform well.
• Strong ability to supervise people including, engagement, motivating, coaching and leading Service Associate staff.
• Demonstrates strong self-management skills to include a high degree of professionalism, planning (the ability to organize and manage multiple priorities), and sound judgment; Strong display of initiative and innovation.
• Strong Customer service skills exhibited in the ability to manage and meet client expectations;
• Strong communications to include oral, written, presentation, and listening skills.
• Good analytical, negotiating, and problem-solving skills required.
• Strong interpersonal skills and the ability to lead and be part of the team.
• Good business acumen.
• Approaches leadership role with understanding of doing it right for the Company, the employees and the customer. Highest ethical standards.
• Strong supporter of the organization’s goals and objectives.
• Strong Computer skill proficiency with Sales Order system, MS Office and other computer tools and programs.