Manager, Member Engagement

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us.

Residency in or relocation to Louisiana is preferred for all positions.

Applicants must be authorized to work for Louisiana Blue in the United States without employer-sponsored immigration support. Louisiana Blue will not provide current or future employment-based immigration sponsorship or other immigration support for this opportunity, including H-1B, L-1, O-1, H-1B1, E-3, TN, or J-1 sponsorship or F-1 OPT/STEM OPT/CPT support. Applicants who would require such sponsorship or employer support during their employment should not pursue this opportunity.

POSITION PURPOSE

The Member Engagement Manager leads the Member Engagement team and oversees workflows, vendor relationships, outreach initiatives, and engagement performance in support of departmental and organizational goals. This role provides day-to-day leadership, optimizes outreach processes, monitors productivity and outcomes, and partners with internal teams and external vendors to ensure activities are efficient, compliant, member-centered, and aligned with Comprehensive Health Evaluation priorities.

How You Contribute to the Company’s Mission In This Role

• Lead day-to-day operations for the Member Engagement team, including staffing forecasts, scheduling, PTO and payroll approvals, hiring, onboarding, training, coaching, performance evaluations, and employee relations in partnership with leadership and Human Resources.
• Serve as the team leader and subject matter expert for member outreach, scheduling workflows, engagement strategy, and operational processes supporting Comprehensive Health Evaluation (CHE) visits and related initiatives.
• Develop, manage, and continuously improve outreach workflows to maximize efficiency, consistency, quality, provider schedule utilization, completed visits, and member engagement outcomes. Anticipate operational bottlenecks and implement timely solutions.
• Monitor and analyze productivity, engagement rates, outreach conversion, scheduling outcomes, vendor performance, and other key performance indicators. Prepare reports, identify trends, and implement action plans to improve results.
• Manage outreach vendor relationships, including deliverables, service expectations, issue resolution, performance monitoring, and communication of operational needs.
• Collaborate across internal teams and with Compliance and Legal, as needed, to establish process flows and implement procedures, workflow changes, technology updates, and member engagement initiatives that support CHE objectives and organizational goals.

Required Qualifications

• Bachelor’s degree in sales, marketing, healthcare administration, business administration, healthcare management, or a related field, or five years of relevant leadership experience in lieu of the degree.
• Five years of individual, direct-to-consumer, or retail sales experience.
• Two years of leadership experience. Experience may run concurrently with the required sales experience.
• Ability to analyze operational data, engagement rates, productivity trends, and workflow outcomes and implement effective improvement strategies.
• Demonstrated ability to identify operational efficiencies, develop recommendations, and act on improvement opportunities.
• Proficiency with multiple computer applications, including Microsoft Word, Outlook, and Excel.
• Strong collaboration, leadership, organization, interpersonal, written, oral, knowledge-transfer, and presentation skills in a high-growth, diverse, and changing environment.
• High degree of initiative and the ability to meet aggressive goals.
• Ability to travel moderately, as required.

Preferred Qualifications

• Experience coordinating with vendors or external partners and managing deliverables, service expectations, performance monitoring, and issue resolution.

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize, and analyze is required.
• Regularly use hands and fingers, handle or feel, reach with hands and arms, and talk or hear. Frequently stand and walk.
• Regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 30 pounds.
• Travel may be required and is reimbursed in accordance with the travel policy.

An Equal Opportunity Employer

All internal employees please apply through Workday Careers.

PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)

Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance.

In support of our mission to improve the health and lives of Louisianians, we encourage the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

We perform background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, we are a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.