Manager
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Description
- Open/close the store, maintain standards, and ensure compliance with health & safety regulations.
- Oversee cash handling, tills, and financial reporting.
- Supervise sales assistants, supervisors, and assistant managers.
- Set daily/weekly sales targets, run team briefings, provide feedback, and arrange training.
- Motivate staff during peak trading periods (weekends, holidays, sales events).
- Resolve complaints, authorize refunds, and handle product queries.
- Set the standard for customer interactions to drive repeat business and positive reviews.
- Monitor KPIs such as sales against plan, shrinkage, and labor hours.
- Adjust floor coverage and schedules based on customer traffic.
- Manage stock levels, deliveries, and shrink control.
- Ensure visual merchandising aligns with brand standards.