Manager-MSST Traveling Team

Position Summary:

The Mobile Service Travel Team Manager acts as both a commercial leader and an operational manager. This role involves driving revenue through on-site service sales while managing a team of mobile service technicians who travel to high-priority customer sites. This hybrid role requires technical knowledge of hydraulic systems and a strong, proactive approach to client relationship management.

Key Responsibilities:

• Sales and Business Development
  • Grow Revenue: Actively prospect, develop and secure new customers while managing existing accounts within a national territory.
  • Generate proposals: Create and present technical proposals, quotes and contracts for hydraulic services, including repairs, installations and system troubleshooting.
  • Customer Relationship Management: Build long-term partnerships on-site providing updates, resolving concerns, and ensuring high customer satisfaction throughout the project lifecycle.
• Team Leadership & Coordination
  • Scheduling: Manage and schedule mobile service technicians for short and long term, travel-based assignments based on skill set, location and availability.
  • Performance: Oversee technician performance, training, and compliance with safety and quality standards.
  • Logistics: Engaged in travel, lodging, service vehicles, equipment inventory and specialized tools required for field deployments.
  • Project Monitoring: Monitor job progress, troubleshoot on-site issues and ensure timely completion of work.
• Strategic Support
  • Budgeting: Manage the annual sales and service operations budget.
  • Reporting: Provide regular reports on sales activity, including calls, lost orders, lost business and service metrics.
  • Technical Support: Offer technical guidance to field technicians and clients and collaborate with internal engineering teams.

Benefits:

Our comprehensive benefits package includes:

• 401(k) with company match and immediate vesting
• Health Insurance
• Dental Insurance
• Short & Long Term Disability Insurance company paid
• Life Insurance company paid
• Critical Illness Insurance company paid
• Accident Insurance company paid
• Vision Insurance
• Employee Discount Program
• Casual Work Environment
• 8 Company Paid Holidays with 3 floating days
• Vacation Accrual (within your first year)
• Great opportunity for future advancement