Manager, Network & Telecommunications

Special Instructions to Applicants Applicants must be currently authorized to work in the United States on a full-time basis without the need for visa sponsorship. The University will not sponsor applicants for work visas (e.g., H-1B). Job Summary Monitors, maintains, diagnoses and resolves complex hardware and software problems with the University telecommunications system, wide area network, and local area network systems and their related services and offerings. Manages the Telecommunications and Networking personnel by assigning tasks, setting schedules, and resolving basic personnel issues. Job duties are varied and complex requiring independent judgment. On-call and non-traditional work hours are sometimes required. Primary Duties and Responsibilities Supervises the daily operations of the Networking and Telecommunications staff, including planning, coordinating installation, testing, monitoring, and resolving problems with the University network, cable plant, and communications systems. Develops training and mentoring programs. Coordinates time off requests, completes personnel actions, and performs annual performance evaluations. Assures staff maintains the highest level of integrity and professionalism. Participates in the development of schedules, priorities, and determination of time lines and resources. Provides highly skilled technical assistance and knowledgeable advice to users regarding network and telephony hardware and software. Meets periodically with users to discuss current and future network and telephony hardware and software needs. Assists in the development of policies and procedures for users and assures the highest level of customer satisfaction is maintained at all times. Assists in developing and adhering to the annual budget for equipment, services, training, and other needs. Oversees the organization and tracking of inventory items and ensures adequate spares are available. Verifies that software and hardware maintenance contracts are up to date. Works with directors, other managers, and teams in iTech to discuss solutions to problems and coordinate resources between different groups. Assists in the formation and implementation of University policies and participates in the Disaster Recovery planning process as it relates to the University communications infrastructure. Tracks changes and developments and provides input to future directions for networking and communication staff. Keeps informed of national/international computer communication standards and ensures University compliance. Maintains and/or increases technical knowledge through course work, workshops, seminars and readings. Chairs the university’s cabling standards committee to ensure current standards are kept up-to-date with industry standards and best practices. Responsible for providing planning and infrastructure design requirements for University infrastructure projects. Develops and maintains vendor and service relationships. Performs other duties as assigned .