Manager of Aquatics
Posted
Description
JOB SUMMARY:
The primary role of the Manager of Aquatics is to lead aquatic operations and all support staff assigned to the Aquatics Department. The Manager of Aquatics will be fiscally responsible for the Aquatic Department budget(s) and financial performance. The Manager of Aquatics is also responsible for the development and implementation of the department’s strategic plan that is consistent with the Agency’s mission, vision, values and long-term sustainability.
DUTIES AND RESPONSIBLITIES:
- Service and Operations Management
- Coordinate and oversee day-to-day operations of swim/exercise services to include scheduling/coverage, staffing, registration, and general pool operations.
- Responsible for the safe operations of the aquatics area including an understanding of state and local operations standards, general pool operations, locker room flow and safety, pool deck safety, staff training requirements, special needs patron coordination, etc.
- Develop and monitor a flexible service and class schedule that maintains programming at a financially sustainable level.
- Responsible for filling in for any Aquatic staff duties (instructing, life guarding, etc.) when needed.
- Make decisions involving pool closure if situation arises.
- Able to deal with patrons in a professional and friendly manner.
- Responsible for seeing that all program/classes continue during their shift even if a staff member is unable to work at the last minute. This may mean that the Manager of Aquatics has to teach the class if a substitute cannot be found or assist in finding coverage for staff unable to work at the last minute.
- Pool sanitation responsibilities.
- Service/Business Development
- Monitor Aquatic programming to ensure high quality standards are met.
- Development of promotional and marketing ideas for Aquatics.
- Understand the competition for Aquatic services and be proactive in attempts to stay ahead of the competition.
- Establish relationships, maintain contact, and actively engage community organizations, business, and groups to build referral and business activity.
- Responsible for development and implementation of new programs and initiatives to expand and enhance revenue streams for CP Aquatics.
- Instructor Specific
- Lead a variety of classes and individuals in exercise/swim classes, and/or assist exercise/swim lead class instructor.
- Safety of all participants in the session / class is the responsibility of the instructor.
- Instructors must have the ability to handle groups with varying abilities.
- Instructors are responsible for all material contained in the Employee Guidebook.
- Instructors are expected to do all paperwork associated with being an instructor.
- Attendance is required at training workshops as well as staff meetings.
- Instructors are responsible for setting up all equipment necessary for conducting sessions / class and properly putting away all such equipment.
- Good written and verbal communication skills are necessary for the position.
- Lifeguard Specific
- Prevent injuries by minimizing or eliminating hazardous situations or behaviors.
- Lifeguards and instructors are required to have current certification in American Red Cross CPR for the professional Rescuer, Lifeguard Training or Shallow Water Guard Training.
- Good written and verbal communication skills are necessary for the position.
- Pool security is the responsibility of the lifeguard on duty. Proper opening and closing procedures must be followed.
- Lifeguards are responsible for the safety of all persons in the pool and the pool area.
- Up to 25% on the pool deck/in water.
- Customer Service – Provide superior customer service to all internal and external customers, and create an inviting, engaging, and positive atmosphere to ensure customer satisfaction.
- Leadership - Provide leadership to Aquatics staff (instructors, lifeguards, etc.), to include hiring, training, providing performance feedback, etc., promote and support needed change as it presents itself, develop staff schedules that promote flexibility, identify and implement cross-training opportunities, coordinate volunteers (scheduling & training) with Volunteer Coordinator, plan staff meetings, and approve time sheets.
- Financial - Responsible for consistent application of pricing, and assisting with the development and management of the annual budget for the Aquatics service area as well as financial assistance approval.
- Adhere to the agency safety policies and procedures.
- All other duties as assigned.
EXPERIENCE AND SKILL REQUIREMENTS:
Bachelor’s degree in physical education, adaptive physical education, or related degree preferred.
2-5 years previous experience in an aquatics environment, including instructor and supervisory experience, required.
- Certifications required upon hire or to be obtained within a negotiated period of time after hire: lifeguard certification, water safety instructor certification, CPR, First Aid, AED, Certified Pool Operator Certification, Arthritis, etc.
- Knowledge of fitness programs and safe exercise techniques with an emphasis on aquatics exercise.
- Results orientated with a positive outlook and commitment to quality.
- Strong interpersonal skills with the ability to establish relationships with customers, community groups, partners, etc.
- Ability to be flexible with own schedule to provide for the ability to monitor the full range of services and staff performance.
- Excellent verbal and written communication skills.
Strong time management skills with the ability to multitask, be flexible, and work as a team.
- Proven leadership skills to lead a cohesive, flexible and responsive team.
Proficient working knowledge of Microsoft Office including Word and Excel.
- Demonstrated organizational skills and attention to detail.