Manager of Business Operations

Position Summary The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds. The Manager of Business Operations provides day-to-day leadership for the College's bookstore and assigned on-campus operational services, including inventory management, shipping and receiving, mail services, surplus property, supply distribution, vending and related logistics. Reporting directly to the Director of Procurement Business Operations, the Manager establishes work priorities, service standards, schedules, and procedures; supervises assigned staff; coordinates service delivery across campuses; and resolves operational issues in a timely and customer-focused manner. Key Responsibilities and Duties: · Manage day-to-day bookstore operations and serve as the primary operational liaison with bookstore and gear shop vendors, students, faculty, staff, and campus partners; · Oversee external vendors providing auxiliary services as assigned, ensuring contract compliance and performance standards; · Coordinate course-material adoption support, order fulfillment, rental returns, on-campus distribution, student issue resolution, and communications related to bookstore and gear shop services; · Assist with the administration of textbook-related financial aid programs, including grants, scholarships, and emergency support; · Draft and lead institutional policy on required adoption timelines, cost transparency, and early pricing, aligned with HEOA (Higher Education Opportunity Act and other applicable guidelines; · Establish and monitor vendor service level standards, customer concerns, vendor performance, operational metrics, and compliance with established procedures and contract requirements; · Oversee campus merchandise and gear shop operations, including receiving, inventory, merchandising, sales support, and reconciliation processes as assigned; · Offer individualized and platform navigation assistance to students, faculty and staff with the book adoption processes, inventory audit, and other auxiliary services; · Coordinate and support physical inventories, departmental verification, reconciliations, transfers, tagging support, reporting, and follow-up on discrepancies; · Coordinate surplus property identification, storage, transfer, reuse, and disposal in accordance with approved procedures; · Research and collaborate on contracts and service agreements with the Procurement Department; · Ensure compliance with MassBay policies, relevant regulations, and best practices; · Assess the needs of the College community and develop strategies to enhance existing auxiliary services or introduce new services, implement sustainability practices in alignment with the College’s environmental goals; · Prepare reports on to inform planning and support; · Ensure high levels of customer satisfaction across all auxiliary services; · Work closely with College departments such as Procurement and Business Operations, Financial Aid, Student Accounts, Business Office, Marketing Communications and Student Development to ensure a smooth operation and excellent customer services and seamless service delivery; · Participate in professional development activities; · Recruit, train, and supervise staff, including potential contracted/part time staff, involved in auxiliary services operations; · Perform other duties as assigned.