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Shields Health Solutions

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Manager of Business Transformation

Open 42d posting dated 2 weeks ago

Manager, Business Transformation (Healthcare | Specialty Pharmacy | Consulting Backgrounds Welcome)

Compensation: $110,000 – $135,000 base + bonus + benefits
Location: Remote (U.S.) with travel to Boston, MA

Why This Role

This role is a strong transition for candidates with management consulting, healthcare strategy, or implementation experience who want to drive real and lasting impact.

Role Summary

The Manager leads end-to-end program set up for execution/implementation of specialty pharmacy initiatives across health system partners. This role is responsible for designing, planning, sharing, and optimizing complex, multi-site implementations involving clinical workflows, EMR integration, functional (e.g., IT, 340B, Payor Access, Medication Access, etc.) processes, and AI automation to ensure overall operational readiness.

The Manager serves as the central point of coordination and initiative PMO Lead for deployment by internal cross-functional teams, health system stakeholders, and external third-party partners to ensure successful program launch, adoption, and long-term sustainability.

Key Responsibilities

Strategic Execution & Problem Solving

  • Develop and manage detailed project plans and roadmaps, timelines, dependencies, deliverables, charters, and risk registers for complex engagements
  • Conduct pre-launch readiness assessments (workflows, staffing, training, systems)
  • Support alignment of implementation activities with broader organizational and partner objectives
  • Support solutions to solve complex operational challenges while maintaining focus on short-term milestones and long-term outcomes
  • Ensure successful go-live execution and serve as the primary point of contact for feedback and optimization

Cross-Functional Program Management

  • Support coordination of complex workstreams across clinical operations, pharmacy, and other related functions (e.g., IT/EMR/AI automation, 340B, Payer, and/or Trade Relations)
  • Oversee multiple concurrent implementations at varying stages of maturity and/or across multiple sites
  • Track progress against milestones and proactively identify and mitigate risks
  • Manage competing priorities to meet timelines and deliverables

Stakeholder Engagement & Communication

  • Serve as the central point of project management for internal/external third-party teams and their execution at health system partners
  • Deliver clear, executive-ready status updates and synthesize insights into actionable communication
  • Facilitate governance (e.g., executive steering committees, leadership briefings, working sessions, etc.)
  • Build strong relationships to drive alignment, adoption, and long-term success for internal Shields stakeholders, Operation teams, and health system partners

Operational Optimization & Continuous Improvement

  • Analyze workflows, processes, and performance data to identify improvement opportunities
  • Develop and refine standardized implementation playbooks and best practices
  • Integrate new processes in a way that enables adoption and minimizes disruption
  • Drive continuous improvement and ensure compliance with clinical and operational standards (e.g., develop a repository acting as a Center of Excellence for each project)

Qualifications

Required

  • Bachelor’s degree preferrable in Healthcare Administration, Business, Pharmacy, or related field
  • 3–5+ years of healthcare, pharmacy, or implementation project management experience (2+ years working in a healthcare, pharmacy, related environment with minimum of 1 year supervisory/direct project management experience)
  • Proven ability to manage multiple large-scale, cross-functional implementations simultaneously
  • Proficiency in project management tools (e.g., Smartsheet, MS Tools & Application Suite)
  • Basic knowledge of AI tools in the marketplace and interest in using, engaging with, and learning and deploying such tools at health system partners

Preferred

  • Management Consulting Experience (1+ years)
  • Experience in specialty pharmacy or outpatient clinical program implementation
  • Familiarity with EMR systems and healthcare technology integrations
  • PMP, Lean Six Sigma, or similar certification
  • Advanced degree (MBA, MHA, MS)

Core Skills & Competencies

Execution & Project Leadership

  • Highly proficient in project planning, tracking, and on time delivery oversight
  • Strong ability to manage complex timelines, dependencies, and competing priorities
  • Disciplined execution with strong follow-through and accountability
  • Execution focused, ready to collaborate with and inspire your team to build, iterate, launch, and learn quickly

Analytical & Strategic Thinking

  • Strong analytical skills with ability to think critically and synthesize data into insights/actions
  • Ability to assess current state processes and identify gaps or improvement opportunities
  • Forward-thinking mindset with focus on scalable solutions and innovation

Stakeholder Influence & Communication

  • Exceptional presentation and relationship management skills
  • Excellent written, verbal, and interpersonal communication skills
  • Ability to influence without direct authority across diverse stakeholder groups
  • Strong ability to translate complex information into clear, actionable messaging

Leadership & Collaboration

  • Demonstrated ability to lead cross-functional teams and foster collaboration
  • Proven ability to coach, guide, and influence team members and stakeholders (indirect team members, senior leaders, etc.)
  • Demonstrated ability to build alignment across teams and break down silos to drive outcomes

Adaptability & Innovation

  • Ability to operate effectively in fast-paced, ambiguous environments
  • Nimble, creative, and solution-oriented approach to challenges
  • Embrace change and drive innovation in processes and delivery models

What Success Looks Like

  • Successful, on-time go-live of healthcare, pharmacy, and/or related programs at partner sites
  • Strong stakeholder alignment and high partner satisfaction
  • Minimal operational disruption with high adoption of workflows aligned to outlined timelines
  • Scalable, repeatable implementation processes that improve speed-to-launch
  • Effective management of multiple concurrent initiatives without degradation in quality
  • Motivated by an innovative, fast-paced environment, and readiness to embrace change

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.
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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

  • How did you hear about Shields? choose one
  • Are you authorized to work in the United States? choose one
  • Do you now or in the future require sponsorship to continue to be eligible to work in the United States? (Including transfers) or Are you an F-1 non immigrant whose eligibility to work is based on optional practical training (OPT) and you require company cooperation in completing a Form I-983 training plan for STEM-OPT employment? choose one
  • Do you have 3+ years of experience in management consulting, healthcare implementation, or a similar role? choose one
  • Are you able to travel as needed (including to Boston, MA)? choose one
  • Please describe your experience leading a cross-functional initiative involving multiple stakeholders. written answer
  • Please describe your experience supporting or leading the adoption of new processes or workflows. written answer
  • WOTC Applicant Survey: Shields Heath Solutions is participating in the Work Opportunity Tax Credit (WOTC) program. This program is designed by the federal government to help companies with federal incentives for hiring and retaining individuals from certain targeted groups into the workforce. Your preliminary response to the IRS Form 8850 questions below will help determine if Shields Health Solutions qualifies for this program. Any information you provide will be kept confidential and will not negatively affect your job, wages, or taxes. Thank you in advance for your time and participation. In order to determine if Shields Health Solutions potentially qualifies for this program, please check the box, at your discretion, if any of the statements below apply to you. ► I received a conditional certification from the state workforce agency (SWA) or a participating local agency for the work opportunity credit. ► If any of the following statements apply to you. ► I am a member of a family that has received assistance from Temporary Assistance for Needy Families (TANF) for any 9 months during the past 18 months. ► I am a veteran and a member of a family that received Supplemental Nutrition Assistance Program (SNAP) benefits (food stamps) for at least a 3-month period during the past 15 months. ► I was referred here by a rehabilitation agency approved by the state, an employment network under the Ticket to Work program, or the Department of Veteran Affairs. ► I am at least age 18 but not age 40 or older and I am a member of a family that: a. Received SNAP benefits (food stamps) for the past 6 months, or b. Received SNAP benefits (food stamps) for at least 3 of the past 5 months, but is no longer eligible to receive them. ► I received supplement security income (SSI) benefits for any month ending during the past 60 days. ► I am a veteran and I was unemployed for a period or periods totaling at least 4 weeks but less than 6 months during the past year. ► I am a veteran and was unemployed for a period or periods totaling at least 6 months during the past year. ► I am a veteran entitled to compensation for a service-connected disability and I was discharged or released from active duty in the U.S. Armed Forces during the past year. ► I am a veteran entitled to compensation for a service-connected disability and I was unemployed for a period or periods totaling at least 6 months during the past year. ► I am a member of a family that: ► Received TANF payments for at least the past 18 months, or ► Received TANF payments for any 18 months beginning after August 5, 1997, and the earliest 18-month period beginning after August 5, 1997, ended during the past 2 years, or ► Stopped being eligible for TANF payments during the past 2 years because federal or state law limited the maximum time those payments could be made. ► I have been unemployed at least 27 consecutive weeks and for all or part of that period I received unemployment compensation. choose one