Manager of Client Transitions
Job Summary
The Manager of Client Transitions – Estates & Terminations oversees Moneta's custodial paperwork process within the Operational Services team, managing the workload of Client Transitions Specialists and developing processes to maximize efficiency for client estate and termination requests. This role also serves as the operational owner of Moneta Trust Operations, partnering with trust officers and other Estate Planning departments to maintain processes that support Moneta's trust service offering, ensure regulatory compliance, and deliver a high-quality client experience.
Essential Responsibilities
- Manages the team's work queue and load-balances assignments during peak processing periods.
- Monitors performance metrics for centralized service offerings, including onboarding progress, work volume, and custodial alerts, to reduce not-in-good-order (NIGO) submissions and recurring platform issues.
- Monitors paperwork status and resolves outstanding issues with custodians.
- Communicates updates on custodial requirements, regulatory changes, and process or form modifications to the firm, and maintains intranet resources for team reference.
- Serves as intermediary between client teams and custodians for issue resolution, coordinating with custodial relationship managers as needed.
- Coordinates with Business Analysts on system improvements to streamline workflows and performs quality assurance testing for scheduled releases.
- Coordinates with Estate Planning and Compliance teams to maintain current best practices and reference materials for client teams.
- Provides guidance and development opportunities to direct reports.
Qualifications
- Bachelor's degree in Business, Finance, or a related field preferred.
- Minimum 5 years of relevant experience.
- Demonstrated experience leading and developing teams
- Salesforce CRM and DocuSign experience preferred.
- Proficient in Microsoft Office applications.
- Must be authorized to work in the United States.
Additional Information
Moneta is committed to providing the best possible care for our employees; part of this care includes offering comprehensive benefits that enhance the well-being of employees and their families:
- Paid holidays
- Paid time off (PTO)
- Employer cost-shared medical and dental insurance
- Employer-paid short-term disability, long-term disability, AD&D insurance, and basic life insurance
- 401k Match – 50% of employee contributions up to 6% of compensation
- Discretionary annual profit-sharing bonus
- Paid parental leave
- Professional development reimbursement
- Paid volunteer time off (VTO)
- Employee referral incentive bonus program
- Onsite wellness programs & rewards
- Employee engagement activities
Moneta is a fiduciary fee-only Registered Investment Advisory firm and is unable to hold securities licenses with the exception of Series 65. We also do not allow outside business activities, insurance commissions, and/or trails.