Manager of Clinic Services

Spay Neuter Network

About Us

Spay Neuter Network is a mission-driven nonprofit organization dedicated to providing affordable, accessible veterinary services and reducing pet overpopulation. We are looking for a compassionate, results-oriented leader who is passionate about animal welfare and team development.

Position Summary

The Manager of Clinic Services is responsible for the overall day-to-day operations of the clinic, ensuring excellent patient care, outstanding customer service, staff engagement, and achievement of operational and financial goals. This hands-on leadership role requires someone who can effectively manage people, processes, and clinic performance while supporting the organization's mission.

The ideal candidate is a strong leader who can build and develop teams, solve problems, adapt to a fast-paced environment, and step in wherever needed to support clinic operations.

What You'll Do

Leadership & Team Management

• Hire, train, coach, and develop clinic staff.
• Conduct performance evaluations and provide ongoing feedback.
• Manage employee schedules and staffing needs.
• Address employee concerns and resolve workplace conflicts.
• Foster a positive, collaborative, and mission-driven culture.
• Communicate organizational updates and expectations to clinic staff.

Clinic Operations

• Oversee daily clinic operations to ensure efficiency and excellence.
• Monitor clinic performance and work toward operational and financial goals.
• Maintain accurate records and ensure compliance with company policies.
• Manage inventory, supply ordering, and cost controls.
• Ensure clinic security, cleanliness, and safety.
• Work closely with leadership on budgeting and strategic planning.

Patient Care & Veterinary Support

• Assist with patient admissions and client communication.
• Monitor surgical patients as needed.
• Dispense medications and vaccines.
• Perform veterinary technician duties, including IV blood draws.
• Maintain a safe, clean, and healthy environment for animals and staff.
• Ensure all animals are treated with compassion and respect.

Customer Service

• Resolve client concerns professionally and effectively.
• Promote a positive client experience.
• Support staff in delivering exceptional customer service.

Qualifications

Required

• Minimum of 2 years of supervisory or management experience.
• Experience with employee scheduling, coaching, and performance management.
• Strong organizational and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and under pressure in a fast-paced environment.
• Proficiency with Microsoft Office programs.
• Valid Texas Driver's License and ability to pass a DMV check.

Preferred

• Veterinary, animal welfare, or nonprofit experience.
• Veterinary technician skills and experience in a clinical setting.
• Experience managing clinic operations, inventory, and budgets.

What We're Looking For

• Passion for animal welfare and Spay Neuter Network's mission.
• Ability to lead by example and work alongside staff when needed.
• Strong interpersonal and conflict-resolution skills.
• Ability to manage multiple priorities simultaneously.
• Commitment to continuous improvement and operational excellence.

Physical Requirements

• Ability to stand, walk, bend, crouch, and move throughout the workday.
• Ability to lift and carry up to 40 pounds.
• Comfortable working around animals, animal odors, waste, noise, and potential exposure to contagious conditions.
• Ability to work extended hours when operational needs require.

Work Environment

This position operates in a high-volume veterinary clinic environment and involves regular interaction with animals, staff, clients, and clinic leadership. The role requires flexibility, professionalism, strong decision-making abilities, and the ability to thrive in a fast-paced setting.

Join Our Team

If you're a motivated leader who is passionate about animal welfare, team development, and making a difference in your community, we'd love to hear from you. Apply today and help us provide high-quality, affordable veterinary care to the pets and people who need it most.