Manager of Cloud Services - IT Infrastructure and Operations

About the role

The Manager of Cloud Services is responsible for helping define and govern the Cloud architecture and M365 Environment for BW, ensuring cloud platforms and Microsoft Services are designed, implemented, and evolved in alignment with industry best practice e.g. Microsoft Azure Well Architected Framework. This role provides architectural leadership across Azure platform, M365, networking, identity, and security, and is accountable for evaluating, designing, and recommending Azure security capabilities to ensure solutions are secure, resilient, scalable, and cost effective across enterprise workloads. This is a "hands on" delivery role covering management, consultancy, architecture, design and implementation capabilities.

Key responsibilities

• Define and maintain the end-to-end Cloud and M365 architecture for BW, covering compute, storage, platform services, microservices, identity and access management, networking and connectivity, hybrid and SaaS integrations, Azure reference architectures, landing zones, and design patterns

• Ensure all designs align with the Azure Well Architected Framework, including security, reliability, performance efficiency, cost optimization, operational excellence, and logging, monitoring, reporting and security telemetry

• Act as a design authority for Cloud architecture decisions and standards

• Work with BW Businesses to design and deploy solutions in Azure

• Evaluate Azure application requests for security alignment, technology and security risks and control gaps

• Implement or manage outsource implementation of changes

• Vendor and technology partner management, including contracts and negotiation

• Work with BW business to structure DevOps in a safe and secure manner while delivering agility

• Use AI, Automation and IaC for solution delivery

• Support security risk assessments and remediation

• Manage support partners for delivery of services, service reviews and governance of SLA's

• Provide high-priority operational support, problem determination, incident management and escalate to vendors/management accordingly

• Manage CNAPP solution, evaluation and remediation of alerts

• Work on cyber exposure and vulnerability management in Cloud and M365

About you

• 6+ years of hands-on experience in Azure and M365 Solution Architecture, design and implementation role

• 10+ years total experience in infrastructure, cloud, or platform engineering

• Proven experience designing enterprise-scale Azure environments

• Strong expertise in Azure networking (VNets, peering, routing, private endpoints, WAF, Firewalls)

• Strong expertise in Azure identity (Entra, PIM), privilege, access models, roles, conditional access

• Strong expertise in Azure compute, storage, and PaaS services

• Strong expertise in Hub & Spoke, landing zone architectures

• Strong expertise in DevOps

• Strong expertise in App Registrations, Enterprise Apps, Graph API permissions

• Strong expertise in Multi-Tenant and Cross Tenant capabilities

• Exchange/O365 Admin experience

• SharePoint/Onedrive experience (Provisioning, permission models, information architecture)

• Purview, Defender, Security benchmarks (e.g. CIS), Conditional access experience

• Working knowledge of Azure security architecture

• Demonstrated experience applying the Azure Well Architected Framework

• Depth of knowledge in Hybrid AD/Entra environments

• Strong documentation, design, and stakeholder engagement skills

• Consultancy experience translating business requirements to architecture decisions and technical solutions

• Experience working with Azure security functions including Azure Landing Zones and enterprise subscription design

• Identity first and Zero Trust Design Principles experience

• Network segmentation and secure connectivity experience

• Logging, monitoring, and security telemetry integration experience

• Secure by design for hybrid, SaaS, and cloud native workloads experience

• Separation of duties, least privilege, defense in depth, ZTNA experience

• Architecture of Tenant design and for Multi-tenant Enterprise solutions experience

• Cost optimization and resource planning experience

• Availability, resiliency and DR/BCP development experience

• AI Vision for solutioning and delivery

• License management experience

• PowerShell / Graph API scripting for automation

• Comfortable presenting to an audience the architectural approach, discussing options, maintaining a standard approach and non-negotiables

• Knowledge in Firewalls, Microsoft 365 Security, Virtualization security, System security both Linux and Windows, Endpoint Security, IPS/IDS, Cloud Security

• CrowdStrike, Zscaler, Next-Gen Firewalls, WAF experience

• Experience working with NIST CSF, MITRE ATT&CK Framework, STRIDE Threat Model

• Use of GitHub, Azure DevOps or similar

• Experience with OCI

• Azure Tenant migrations and connectivity experience

• Networking and dynamic routing experience

• AI - Co-Pilot and other AI integrations, MCP, AI Gateway, Agent365, AI Governance, AI Controls experience

• AZ 305 – Azure Solutions Architect Expert certification

• AZ 700 – Designing and Implementing Microsoft Azure Networking Solutions certification

• SC-100 - Cybersecurity Architect Expert certification

• SC-300 – Identity and Access Administrator certification

• MS-102 – M365 Administrator certification

• Experience working under ITIL

• Working knowledge of Trust Zone Segmentation and Zero Trust methodology

• Able to work in a systematic and organized manner

• Able to work tactfully with team members and peers

• Constantly strives to achieve results and customer satisfaction

• Reliability, excellent interpersonal manner, patience with end users and ability to work independently

• Ability to work under pressure in a fast-paced environment

• Excellent communication and stakeholder management skills

• Ability to confidently talk openly, raise issues and question decisions

• Experienced in managing own workload, scheduling and setting delivery expectations

• Strong attention to detail with an analytical mind and outstanding problem-solving skills