Manager of Collections and Revenue

Overview

The Manager of Premium Collections and Revenue Cycle will be responsible for overseeing all aspects of the revenue cycle. This position will oversee their “SCIP” team to maximize cash flow, employee and customer satisfaction initiatives along with participating in process improvement among other department projects. Completing these tasks will include managing SCIP department invoicing, collections, payment posting processes and tracking along with other items delegated to their assigned team.

Responsibilities

• Manage all aspects of the revenue cycle, which includes but is not limited to invoicing, premium collections, and initiatives, such as process improvement.
• Monitor key performance indicators (KPIs) and develop strategies to improve collections.
• Ensure new processes and workflows are adhered to.
• Evaluate the efficiency of revenue cycle procedures.
• Ensure compliance with regulatory laws and policies.
• Work with team members to identify and remove roadblocks to improve collection efforts while streamlining processes and maximizing efficiency.
• Update records based on reports/mail (offset tracker, deceased reports, faxes, and mail).
• Responsible for reducing delinquency on assigned accounts.
• Create, update, and track customers with unpaid bills followed by forwarding collection letters.
• Use sound judgment to escalate collection issues when necessary.

• Active supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Supervise and develop the revenue cycle team to set goals, motivate and foster a positive inclusive team culture.
• Lead process improvement on department procedures, systems and training initiatives which includes but is not limited to coaching, training and evaluating team performance.
• Serves as a point of contact for accounts with any escalation or team concerns.
• Lead interviews and assist in department recruitment.
• Continues to adhere to federal and state laws regarding debt collection procedures and regulations.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
• Reacts positively to change and performs other duties as assigned.

Qualifications

• Bachelor’s degree preferred but not required based upon qualified experience.
• 3-5 years of administrative and data entry experience.
• 2-4 years of Medicaid knowledge.
• Strong knowledge of Microsoft Office suite such as Excel, Word and Outlook software.
• Must attain strong communication, problem solving and leadership skills.
• Ability to work independently and with other team members.
• Excellent interpersonal, oral, and written communication skills.
• Strong ability to work in fast paced, changing environments.
• Must be detail oriented and self-motivated.
• Excellent customer service skills.
• Exhibits strong customer service and problem-solving skills.
• Anticipates employee and company needs in a proactive manner to increase satisfaction.
• Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.