Manager of Consumer Lending Inbound Sales

LFCU, a full-service credit union, is seeking a Manager of Consumer Lending Inbound Sales with experience in sales, coaching and mentoring employees to meet departmental and strategic goals. The successful candidate must demonstrate a professional, courteous, motivated demeanor with a positive attitude. The candidate must have excellent time management, verbal and written communication skills. Consumer lending and leadership experience is preferred. If interested, please proceed by clicking Apply.

Duties and responsibilities:

• Supervise the Lending Call Center Inbound loan officers
• Motivate, coach, and develop employees to meet production and cross selling goals and to maintain a positive attitude
• Lead department meetings on goals and new processes and take the appropriate actions to ensure goals are reached or exceeded on a monthly basis
• Evaluate and document employee performance and be proactive in enhancing employee performance relating to cross selling, organization, member service, and phone skills
• Assist the VP of Direct Lending and Lending Trainers in training team on policies and procedures
• Monitor and approve direct reports' schedules, including time off, daily lunch schedules, and the Saturday schedule
• Maintain a working knowledge of all lending technology resources and systems, including current LOS, DNA, and other tech stack resources
• Assist in underwriting consumer loans that are outside of policy and escalated to management
• Be knowledgeable on the credit union's phone systems, reports, and recording capabilities
• Serve as a point of contact for the IT systems analyst for testing and escalating situations
• Work with the Head of Underwriting to handle LFCU employee loan and credit card requests and maintain employee scanned loan document files
• Troubleshoot, answer questions, and solve problems on direct consumer loan questions for staff
• Assist the VP of Direct Lending in evaluating and developing incentive structures and contests for the inbound sales team
• Assist the VP of Direct Lending with the hiring and interview process for new lenders on the inbound sales team
• Identify and evaluate ideas to improve Lending Call Center operations, efficiencies, and lending programs
• Work with Operations Manager to provide monthly staffing matrices and reports to the VP of Direct Lending
• Adhere to all credit union policies and procedures and ensure the Lending Call Center staff does likewise
• Develop an understanding of credit union history, philosophy, organization, bylaws, and operational procedures
• Develop a working knowledge of the credit union's data and word processing systems
• Any other duties assigned by my supervisor or management

Benefits and Compensation:

• Incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.