Manager of Day Shelter

Purpose of Position:

The Day Shelter Manager will manage the operations of the Day Shelter, including directing assigned employees, demonstrating leadership, providing work direction, motivation, training, assistance, and performance evaluations. The manager will lead coordinating support and advocacy services for Day Shelter guests, monitor the health, safety, and security of the shelter environment, and create a welcoming, inclusive, and compassionate living environment for guests.

Uphold the organization’s vision, mission, and corporate values. Demonstrate understanding of and compliance with organization’s policies, procedures, code of conduct and work rules.

Essential Functions:

• Perform leadership functions including selection, scheduling, training, performance management and discipline; Instill passion in assigned staff for NSHC’s mission, vision, and values
• Demonstrate personal initiative and accountability while overseeing the department's budget; Forecast needs, allocate resources and/or take corrective action as necessary
• Ensure adequate staff coverage, coordinate service delivery such as meals and maintain compliance with relevant policies and procedures
• Monitor and maintain high standards of physical safety in the shelter as evidenced by weekly inspection reports, accident reports, and compliance with all safety regulations
• Develop, monitor and maintain processes and systems for effective communication and exceptional customer service, including coordination with NSHC and other outside agencies.
• Manage staff so that staff is available for client transport as needed for clients to access care and other services.
• Design programs to encourage socialization, provide entertainment, and improve daily living skills.
• Provide cultural activities, in-Shelter presentations, and adequate scheduled Coaches on-site to lead programs
• Implement special prevention and intervention programs for the region that will include, but not limited to Screening, Brief Intervention, Referral to Treatment screening, Medication-Assisted Treatment, life skills training, and Substance Use Disorder Program or other group programming
• Complete administrative program requirements: timecards, purchasing supplies, quarterly reports, performance reviews, participate in hiring process for Day Shelter staff, and any grant-related reporting.
• Refer and coordinate with guests to services they may need and offer supportive interventions as needed.
• Coordinate with other Clinical Associates and providers to provide advocacy and networking services for consumers including Medicaid enrollment
• Pursue training opportunities and engage in continuing education to complete training and demonstrated competencies.
• Provide back up to janitorial and housekeeping staff when needed
• In coordination with the Administrative Director, develop and implement strategies to open an after-hours Sobering Center
• Perform other duties as assigned

Personal Traits:

All Norton Sound Health Corporation employees are expected to consistently demonstrate the organization’s values: integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride. Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others.

Required Knowledge:

All Norton Sound Health Corporation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software.

Job Specific knowledge is listed below:

• Knowledge of shelter standards and practices
• Knowledge of prevention program management
• Knowledge of regional culture and values

Required Skills and Abilities:

All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered around a strong patient focus, efficient performance, and teamwork. All employees should have patient/customer service skills, interpersonal skills and good communication skills. All employees should have the ability to manage their time and organize their work to ensure efficient performance. In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly. Finally, all employees should have the ability to understand and manage patient/customer confidentiality.

Job specific skills and abilities are listed below:

• Above average interpersonal skills
• Excellent communication and customer service skills
• Supervision
• Problem solving and critical thinking skills
• Ability to accommodate a flexible work schedule and be available on an as needed basis

Minimum Requirements

Physical Requirements:

∙Use hands and arms to operate office or clinical equipment

∙Sit less than half the workday

∙Stand and/or walk more than half the workday

∙Bend, stretch, twist, crouch and/or reach

∙View electronic monitors for prolonged periods of time

∙Use hands and arm for repetitive motion tasks consistently for more than one hour at a time

∙Lift or carry unaided up to 50 pounds

∙Push or pull using more than moderate force

∙See and hear with normal acuity

Working Conditions:

∙Work is conducted in a standard clinical environment to include exposure to latex, biohazard or other harmful substances

∙Minimal travel is required (less than 25% of the time)

∙Travel is required via large aircraft