Manager of Enterprise Applications
NewBe an early applicantPrimary responsibilities
- Provide strategic and operational leadership for the College's enterprise application portfolio, including the ERP/SIS and related administrative and student systems.
- Develop and maintain application roadmaps and recommend opportunities for modernization, consolidation, replacement, integration, and improved system utilization.
- Partner with academic and administrative departments to analyze business processes, gather requirements, identify opportunities for improvement, and implement technology-enabled solutions.
- Oversee application configuration, upgrades, testing, releases, change management, documentation, and system lifecycle planning.
- Provide leadership and oversight for APIs, secure file transfers, data feeds, workflow automation, and other system integrations.
- Establish, implement, and support data governance standards related to data ownership, definitions, quality, access, reporting, security, and appropriate use.
- Support enterprise reporting, dashboards, analytics platforms, and data-quality initiatives by ensuring reliable systems, integrations, access, and technical reporting infrastructure in collaboration with Institutional Effectiveness and functional data owners.
- Coordinate application security, role-based access, single sign-on (SSO), user provisioning, and related compliance requirements in collaboration with IT Security.
- Lead major enterprise software implementations and coordinate projects across Technology Services, functional departments, consultants, vendors, and other stakeholders.
- Manage key application vendor relationships, including licensing, renewals, contracts, performance, support, and technical requirements.
- Supervise, develop, and provide leadership to systems analysis, integration/development, data, and reporting staff.
- Provide direction, leadership, and guidance to System Analysts and other assigned staff.
- Maintain comprehensive documentation of applications, integrations, data flows, system ownership, procedures, configurations, and critical system dependencies.
- Manage and provide oversight for Prophix and Informer business intelligence, financial planning, reporting, and data analytics platforms.
- Lead and promote continuous improvement, modernization, automation, data quality, effective system utilization, and technology-enabled operational efficiencies across the College.
- Evaluate existing systems and processes and recommend enhancements, integrations, or new technologies that improve service delivery, operational efficiency, data integrity, and institutional effectiveness.
- Perform other duties as assigned.
Risk-management and loss-prevention activities
- Maintain a working knowledge of the college’s emergency procedures and actively participate in the college risk-management program.
- Monitor conditions, events and circumstances that present risk to the college community. Intervene and/or report as specified in the college’s risk-management plan.
Minimum necessary education, skills and experience
- Bachelor's degree in Information Technology, Computer Science, Management Information Systems, Business Information Systems, or a related field. Master's degree preferred.
- Five years of progressively responsible experience with enterprise applications, ERP/SIS platforms, systems analysis, integrations, reporting, or related technologies.
- Demonstrated experience with requirements gathering, business process improvement, application implementation, project management, and vendor management.
- Working knowledge of databases, reporting tools, APIs, integrations, enterprise data, and related technologies.
- Strong communication, project management, analytical, problem-solving, and cross-functional collaboration skills.
- Demonstrated ability to provide leadership, manage projects, prioritize competing initiatives, and work effectively with both technical and non-technical stakeholders.
- Demonstrated ability to supervise, develop, and provide direction to technical and/or professional staff.
- Higher education or community college technology experience preferred.
- Experience with Ellucian Colleague or a comparable higher education ERP/SIS preferred.
- Experience with Microsoft 365, Entra ID, SQL, APIs, cloud applications, data governance, analytics, and workflow automation preferred.
- Experience with Prophix, Informer, or other business intelligence and data analytics platforms preferred.
- Spanish or French proficiency preferred.
Physical requirements to perform job functions
- Basic dexterity skills (computer work, telephoning, and other office equipment).
- General physical effort required includes sitting, bending, reaching, and some lifting (50 lbs. or less) and the ability to place a work order for anything over that limit.
- The ability to communicate successfully with clients of all ages, socio-economic status, sex or race.
- Ability to perform the essential functions of the position with or without reasonable accommodation.