Manager of Information Technology (IT Manager)

Kelli’s is looking for a hands-on Manager of Information Technology to support our growing organization and retail operations. This position is responsible for the technology, infrastructure, point-of-sale systems, and IT operations that keep our corporate office, distribution center, and retail locations running effectively.

This is a working management role for someone who enjoys being hands-on and solving problems—not simply delegating them. You will configure systems, support new store openings, troubleshoot networks and POS issues, administer Microsoft 365 and servers, and serve as a senior technical resource for the organization. Position is based in-house M-F.

What You'll Do

• Lead the technology setup and implementation for new retail store openings, including POS systems, registers, networks, wireless, and related equipment.
• Configure and administer NCR Counterpoint point-of-sale systems across multiple locations.
• Troubleshoot POS, payment, network, connectivity, and system issues and identify root causes.
• Manage payment terminals and related hardware, including deployment, replacement, inventory, and decommissioning.
• Administer Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, and endpoint policies.
• Manage Windows Server, Hyper-V, Active Directory/Entra ID, networking, firewalls, VPNs, wireless systems, and site connectivity.
• Manage company endpoints, including imaging, deployment, patching, monitoring, antivirus, and equipment refreshes.
• Support warehouse technology, including handheld devices and barcode scanning equipment.
• Maintain backup, recovery, and disaster-recovery processes and conduct periodic restore testing.
• Implement assigned IT security and compliance controls, including vulnerability management, patching, MFA, access reviews, and audit requirements.
• Support PCI DSS requirements related to our retail and payment environments.
• Partner with Human Resources on employee onboarding, system access, and timely deprovisioning.
• Serve as the second-level technical escalation for the Service Desk.
• Work closely with store operations, Cloverkey leadership, development, vendors, and hospital partners to resolve technology issues.
• Manage day-to-day technology vendor relationships, service tickets, equipment, licenses, warranties, and subscriptions.
• Maintain accurate IT documentation, procedures, and runbooks.
• Travel to retail locations for installations, new store openings, go-lives, and post-opening support.