Job Title: Manager of IT Business Systems
Location: Eden Prairie, MN

Position Overview

Join Wedding Day Diamonds as our Manager of IT Business Systems and help support the technology used across our corporate office and nine Minnesota retail locations. As our primary internal IT resource, you will work hands-on with business systems, applications, reporting, and daily technology needs while partnering with leadership and outside IT providers. This is an individual-contributor position with no direct reports, focused on keeping systems reliable and delivering practical improvements for the business.

Compensation

• Competitive base salary: $115,000 - $140,000 annually, based on experience and qualifications.
• Bonus opportunity: Performance-based bonus eligibility in addition to base salary.

Responsibilities

Business Systems & Application Support

· Serve as WDD's primary internal resource for Microsoft Dynamics NAV / Dynamics 365 Business Central and related retail business applications.

· Support workflows for order management, pricing, inventory tracking and transfers, repairs, and service operations.

· Troubleshoot application issues, coordinate complex support escalations with external partners, and follow issues through resolution.

· Work with business stakeholders to understand requirements, prioritize enhancements, and implement solutions aligned with company needs.

· Manage software vendor relationships and support ongoing application improvements and service expectations.

Technology Projects, Reporting & Automation

· Coordinate technology projects, system implementations, integrations, and upgrades, including schedules, testing, documentation, and employee training.

· Develop, maintain, and improve internal applications and workflows using Microsoft Power Apps, Power Automate, SharePoint, and AI-assisted tools.

· Support Power BI dashboards, data accuracy, reporting access, and integrations across business systems.

· Identify opportunities to streamline processes and improve employee productivity through practical technology solutions.

IT Operations & Vendor Coordination

· Monitor and support day-to-day IT operations, including Microsoft 365, Windows devices, business software, and retail technology such as POS equipment and printers.

· Coordinate equipment purchasing, software licensing, user access, installations, upgrades, and ongoing maintenance.

· Partner with Atomic and other technical vendors on infrastructure support, network issues, cybersecurity, backups, and disaster recovery planning.

· Oversee IT spending, project timelines, vendor agreements, and performance expectations.

· Serve as the internal point of contact for technology issues, communicate updates to employees and leadership, and coordinate timely resolutions.

Qualifications

· 5+ years of hands-on experience in IT operations, business systems, ERP/application support, or a related technical role.

· Working knowledge of Microsoft 365, Windows environments, computer hardware, networking, and IT security fundamentals.

· Experience analyzing business needs, troubleshooting systems, coordinating vendors, and implementing technology solutions.

· Ability to independently prioritize competing requests, manage project schedules, and maintain strong attention to detail.

· Strong analytical, problem-solving, and written and verbal communication skills, with a service-oriented approach.

Preferred Qualifications

· Experience with Microsoft Dynamics NAV / Business Central or ERP systems supporting order management, pricing, and inventory.

· Familiarity with Power BI, Power Apps, Power Automate, SharePoint, SQL, or system integrations.

· Experience with project management methods, AI-assisted application development, or multi-location retail technology support.

· Bachelor's degree in Information Technology, Information Systems, Computer Science, Business, or a related field, or equivalent experience.

Why Join Wedding Day Diamonds?

We offer:

· Comprehensive benefits including medical, dental, and vision coverage.

· Company-paid life insurance.

· Retirement planning with a 401(k) and up to a 4% company match.

· Paid Time Off (PTO) and holiday pay for full-time employees starting on day one.

· Merchandise discounts, spot bonus opportunities, and recognition programs.

· Subsidized Life Time membership.

Equal Opportunity Employer

At Wedding Day Diamonds, diversity is our strength. We foster an inclusive environment where everyone can thrive and contribute their unique talents. Qualified candidates from all backgrounds are encouraged to apply.

Take the next step in your career and apply today!