Manager of Operations

Company Overview:

The Service Companies (TSC) is a leading integrated services partner providing cleaning, housekeeping, staffing, and maintenance services to hotels, casinos, resorts, universities, schools, stadiums, and commercial facilities. With over 5,000 team members serving 750 locations across 39 states, TSC is dedicated to delivering exceptional service quality and performance.
The Services Companies was founded in 1987 and has enjoyed substantial organic growth as well as strategic growth through selective acquisitions. TSC is now privately owned and was acquired by Gridiron Capital, an investment company, in July 2018. The Service Companies helps its clients look their best, solve staffing shortages, and perform at high efficiency, while saving valuable resources. Our broad offering and expertise enable us to flexibly tailor our services to the diverse needs of our customers while ensuring cleanliness, safety, and a superior customer experience. TSC values a culture that empowers employee involvement and performance, driven by "The TSC Way."

Position Overview:

Responsible for managing the day-to-day operations of the housekeeping department within a large short-term rental operation. Must have hospitality housekeeping and short-term rental management experience. No exceptions. This position is The Service Companies’ on-site account manager and represents the face of The Service Companies to the client.

Essential Duties:

Responsible for the overall management of the housekeeping department to include room turn times, customer service scores and profitability
Manages a base of up to 50 employees
Ability to effectively track “piece pay” data points
Key interface between client property senior management and The Service Companies Senior Management
Uphold the highest standards of cleanliness, safety, and conduct Publicly recognizes and rewards employees
Follows and teaches all required safety and standard operating procedures
Adheres to all company and regulatory policies. Reports any wrongdoing to corporate headquarters in Miami, Florida
Works weekends, holidays, rotating shifts and long hours
Ensures new employees follow the company training plan
Ensures proper documentation is completed as necessary
Ensures payroll is completed daily based on The Service Companies’ on-demand pay model
Smiles and is friendly when interacting with co-workers, guests and property employees
Follows and teaches all required safety and standard operating procedures
Acts as a role model to other The Service Companies employees

Skills and Abilities:

7+ years prior housekeeping management experience in a Short-Term Rental Management
Ability to understand, analyze and manage the monthly P&L
Ability to speak publicly addressing a large group
Ability to push and pull 50 pounds
Ability to remain standing for extended periods of time
Must meet company and client’s appearance standards
Ability to work with a variety of cleaning equipment and chemicals
Ability to perform all duties as required with or without an accommodation
Ability to motivate and respect a diverse team of hourly employees
Knowledge of Microsoft Suite
Ability to commute within the Miami Metro area required
Spanish fluency required