Manager of Rehabilitative Services

SUMMARY

Rehabilitation Services Manager plans and implements the overall rehabilitation function policies, procedures and services. Ensures efficient and effective operations for Audiology, Speech & Language Therapy, Physical Therapy, Occupational Therapy and Nutrition functions.

ESSENTIAL FUNCTIONS

• Plans, organizes, manages, evaluates and controls overall departmental operation. Develops and monitors departmental goals, objectives and key quality indicators and prioritizes in keeping with corporate strategic initiatives
• Develops and monitors departmental goals, objectives, and key quality indicators
• Supervise staff involving interviewing and hiring, training and performance evaluation
• Acts as primary liaison in the development, maintenance and monitoring of operational relationships related to the provision of durable medical equipment, orthotics/prosthetics and off-site therapy services
• Coordinates program development, including development of new service lines. Identifies potential revenue contract opportunities related to the provision of rehab services and provides input to the negotiations process as applicable, in collaboration with the Chief Clinical Officer
• Implements and maintains established department and clinics procedures and objectives as well as quality assurance, environmental and infection control policies; assures compliance with clinics’ incident reporting system in a timely and accurate manner
• Acts as Site Clinical Coordinator of Education (SCCE) to oversee education affiliations with university training programs for students, residents, and fellows (some therapists complete fellowships or residencies post-grad)
• Ensures compliance with requirements of federal, state and community agencies, regulatory authorities, and Clinic policies and procedures and staff
• Provides leadership, initiatives and supports the development of special programs, conferences and in-services to meet the needs of the patient population and staff
• Performs other duties as required and assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Skill in developing and implementing effective staffing plans that account for fluctuating patient volumes and provider schedules. Ability to analyze financial, staffing, and production reports to ensure operational efficiency and cost-effectiveness
• Knowledge of the principles, practices, and regulations governing rehabilitation services, including PT, OT, Speech, Audiology, and Nutrition, to ensure compliance with healthcare standards, accreditation requirements, and best practices
• Ability to evaluate and enhance rehabilitation programs by integrating evidence-based practices, tracking patient outcomes, and implementing quality improvement initiatives across multiple disciplines
• Skill in coordinating care across specialties, resolving conflicts, and advocating for best practices in a team-based approach
• Skill in managing relationships with providers, ensuring compliance with organizational policies and service agreements
• Solving complex problems, make data-driven decisions that align with organizational priorities and long-term objective
• Skill in budget management and resource allocation in a healthcare setting
• Adept at building trust, facilitating collaboration, and aligning with organizational goals through strong interpersonal, verbal, and written communication skills
• Ability to inspire, lead, and motivate teams by cultivating professionalism, shared commitment, and high performance. Ability to provide coaching, mentorship, and performance management
• Ability to develop and implement standard operating procedures for department specific processes
• Ability to de-escalate difficult situations and ensure a high level of patient satisfaction
• Knowledge of regulatory compliance requirements (e.g., The Joint Commission, OSHA, CDC guidelines, etc.)
• Ability to maintain confidentiality of patient, personnel, and corporate data
• Proficiency in Microsoft Office Suite and relevant software skills
  • To include position specific: e.g. HRIS, donor database, EHR, practice management systems and tools, enterprise resource planning (ERP) such as Abila, QuickBooks, etc. scheduling software, volunteer management systems, etc.
• Ability to effectively manage time with a proven ability to meet deadlines; organization and attention to detail
• Ability to operate personal computer, calculator, fax machine, copier, and other office equipment