Manager of Retail Growth (Client Services)

Manager of Retail Growth (Client Services)

IA Retail: Transformative. Humanistic. Experiential.

At IA Retail, we're shaping the future of consumer experience through design that connects people, brands, and culture.

As part of IA Interior Architects, we combine the focus, expertise, and agility of a dedicated retail studio with the reach and perspective of a global design leader. Our work spans continents, time zones, and sectors—from high-concept flagship environments to complex, large-scale rollout programs.

Wherever we work, our approach is human-centered, grounded in insight, and driven by consumer experience.

Our team members are collaborative, creative, professional, entrepreneurial, and passionate about retail. Joining our team requires leadership, strategic thinking, collaboration, humor, and a genuine desire to help grow exceptional client relationships.

Position Summary:

We are seeking a Manager of Retail Growth to serve as a strategic growth partner to IA Retail's Client Services Director and Retail leadership team.

This role is intentionally designed as a growth planning and execution position—not a traditional business development role. The Manager of Retail Growth is responsible for helping drive the Retail practice's growth strategy through business planning, pursuit management, pipeline visibility, performance reporting, and cross-functional coordination.

Working closely with the Client Services Director, Retail leadership, and Corporate Marketing, this individual ensures that growth initiatives are organized, measurable, and aligned with long-term revenue goals. The role enables leadership to focus on client relationships and business development by coordinating priorities, driving accountability, and helping position the practice for sustained success.

Key Responsibilities:

Growth Strategy & Planning

• Support the development and execution of annual, quarterly, and strategic retail growth plans.
• Partner with the Client Services Director to identify target accounts, market priorities, and growth opportunities.
• Help translate strategic initiatives into actionable plans with measurable outcomes.
• Monitor progress toward revenue objectives and recommend adjustments as business priorities evolve.

Pipeline & Pursuit Management

• Coordinate pursuit activity across active opportunities and target accounts.
• Maintain visibility into the Retail pipeline, ensuring accurate forecasting and opportunity tracking.
• Oversee proposal development, interview preparation, and pursuit coordination.
• Drive follow-through across pursuits to ensure timely execution and accountability.

Performance & Business Intelligence

• Develop and maintain dashboards and reports that track key growth metrics and KPIs.
• Analyze pipeline performance, win rates, market activity, and revenue trends.
• Provide leadership with actionable insights that support informed business decisions.
• Help identify opportunities to improve pursuit effectiveness and overall growth performance.

Marketing & Leadership Alignment

• Serve as the primary coordination point between Retail leadership and Corporate Marketing.
• Help prioritize conferences, industry events, sponsorships, speaking engagements, and client-facing activities that support growth objectives.
• Coordinate internal communications, priorities, and follow-up across growth initiatives.
• Ensure alignment between marketing efforts, pursuit strategy, and business development goals.

Client Services Support

• Enable the Client Services Director and Retail leadership to focus on client engagement and relationship development.
• Operate as a strategic thought partner by anticipating needs, identifying priorities, and driving execution.
• Represent the Retail practice in selected internal and external meetings, events, and industry activities.

Qualifications:

• Bachelor's degree in Marketing, Business, Architecture, Interior Design, Design Strategy, Communications, Social Sciences, or a related field.
• Minimum of 5 years of progressive experience in business development, client services, marketing, growth strategy, or a related role within the commercial architecture, interior design, engineering, commercial real estate, or professional services industry.
• Experience supporting complex pursuits, proposals, and strategic account planning.
• Demonstrated ability to coordinate multiple initiatives while managing competing priorities.
• Strong analytical skills with experience tracking KPIs, pipeline metrics, and business performance.
• Exceptional organizational, communication, and relationship-building skills.
• Highly collaborative with the ability to influence across multiple teams and leadership levels.
• Self-motivated, proactive, and comfortable operating in a fast-paced, entrepreneurial environment.