Manager of Risk Management and Quality Assurance
POSITION TITLE: Manager of Risk Management and Quality Assurance
SALARY RANGE: $4,342.71 - $6,416.16 Bi-weekly / $112,910.46 - $166,820.16 Annual
REPORTS TO: Director of Community Services
LOCATION: San Leandro, CA
The Regional Center of the East Bay (RCEB) is one of 21 Regional Centers that are community-based, private non-profit corporations under contract with the California Department of Developmental Services. RCEB provides intake, assessment, diagnosis, and coordinates community-based services for over 25,000 children and adults with developmental disabilities in Alameda and Contra Costa counties.
RCEB envisions a future where persons with developmental disabilities are truly a part of the community. Persons with developmental disabilities receive supports and services they need to succeed. The supports and services change as the need changes.
In our dream, children with developmental disabilities live with families in typical communities. Many choose to attend their neighborhood schools and play with neighborhood friends. Adults with developmental disabilities live in the residence of their choice – with family members, with friends, or with their spouse / significant other. They engage in activities of their choice – work, volunteering, education, training, or leisure. They have meaningful relationships with friends and coworkers and are seen as valuable, contributing members of their communities.
POSITION SUMMARY
The Manager of Risk Management and Quality Assurance oversees quality assurance, risk mitigation, and HCBS compliance activities to promote safe, effective, and high-quality services for individuals served by the Regional Center of the East Bay. Reporting to the Director of Community Services, this role supervises the Quality Assurance Supervisor, SIR Coordinators, and HCBS Specialist while ensuring compliance with applicable regulations, state requirements, and RCEB policies. The Manager collaborates with internal teams, service providers, DDS, and community partners to monitor incidents, address risks, provide training, and promote continuous improvement in service quality and person-centered practices.
DUTIES AND RESPONSIBILITIES
- Interview, select, train, assign, schedule, supervise, and evaluate Quality Assurance Supervisor, SIR Coordinators, and HCBS Specialist.
- Supervise Quality Assurance process for residential and non-residential vendors of the Regional Center of the East Bay.
- In coordination with Resource Development Staff, supervise a program of training and technical assistance for Regional Center of the East Bay vendors, which includes RCEB’s philosophy and policies regarding standards of service and specific expectations of vendor services and programs.
- Provide consultation and assistance in the interpretation and enforcement of Title 17 regulations for RCEB staff, providers, and other agencies.
- Develop and provide in-service trainings and orientation to RCEB staff as assigned.
- Serve as consultant or liaison to assigned community programs, agencies, or organizations, including Community Care Licensing.
- Review and make recommendations regarding the proposed evaluation of programs and services as assigned.
- Develop, coordinate, and implement quality assurance policies for RCEB.
- Implement and Monitor Risk Mitigation activities, including regular interfacing with the Department of Developmental Services (DDS), using State Dash Boards for analyzing SIR trends, implementing systematic review of SIRs, supporting case management, and tracking incidents of abuse and neglect.
- Facilitate the Risk Mitigation Committee.
- Monitor HCBS compliance activities, including participating in statewide committees, implementing DDS grants, and promoting Person Centered Training.
- Perform other related duties as required.
MINIMUM QUALIFICATIONS
- Master Degree in Social Work, Rehabilitation Counseling, Psychology or related human services field OR a Bachelor’s Degree in Social Work, Rehabilitation Counseling, Psychology, or related field and eight years of management/supervisory experience at RCEB.
- Five years’ experience working with people who have a Developmental Disability. Experience should include case management, program development, quality assurance and monitoring, policy development and implementation. Preference will be given to those candidates with experience in the Regional Center service system.
- At least five years supervisory/managerial experience.
- Experience in developing, writing, and implementing policies and procedures.
- Excellent organizational skills, including ability to plan a course of action and follow-through in a timely manner. Computer skills required.
- Automobile and valid driver’s license required.
- Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations.
PHYSICAL REQUIREMENTS
The physical requirements described below are representative of those necessary to perform the essential functions of this position, with or without reasonable accommodation.
- Primarily sedentary work involving frequent computer use and routine movement within the workplace.
- Occasionally lifts and carries work materials and equipment, such as a laptop, weighing up to 10 pounds.
- Ability to travel to client homes, office locations, provider sites, and other community settings, as required.
WORK ENVIRONMENT
- Work is generally performed in an office environment with moderate noise.
- The position may occasionally involve interaction with individuals experiencing distress.
BENEFITS
At the Regional Center of the Easy Bay, we offer a full spectrum of competitive benefits including:
- 3 weeks paid vacation + 12 sick days
- 14 paid holidays + 3 floating holidays
- Multiple options for medical care (including Kaiser at 100% employer paid for employee)
- Dental and vision plans
- CalPERs Retirement (pension)
- Student Loan Forgiveness*
- Flex schedule, if applicable
- Work at Home schedules, if applicable
- Employee Assistance Program, including mental health care
*The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments. Employees who work at least 30 hours per week for a governmental, 501(c)(3) nonprofit, or other qualifying nonprofit organization may apply to have the balance of their student loans forgiven (tax free) after making 120 monthly payments.
Regional Center of the East Bay (RCEB) does not discriminate against job applicants on account of race, color, creed or religion, national origin including language use restrictions, sex, gender, gender identity or expression, age, sexual orientation, marital status, physical or mental disability, medical condition or HIV/AIDS status, political affiliation, military or veteran status, genetic characteristics, or ancestry.
As published by greenhouse · 40 questions · 12 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (21)
- Home Address:
- How did you hear about RCEB and our current job opening?
- On what date would you be available for work?
- Have you ever applied to or worked for RCEB before?
- Do you have a membership in any professional or civic organization? optional
- Name of License/Certification (if applicable to job) optional
- License/Certification Issuing State: optional
- Employer #1: Name of Most Recent Employer
- Employer #1: Dates of Employment (from MM/YY-MM/YY)
- Employer #1: Reason for Leaving
- Employer # 2: Name of Employer
- Employer # 2: Dates of Employment (from MM/YY-MM/YY)
- Employer #2: Reason for Leaving
- Employer #3: Name of Employer
- Employer #3: Dates of Employment (from MM/YY-MM/YY)
- Employer #3: Reason for Leaving
- Employer #4: Name of Employer
- Employer #4: Dates of Employment (from MM/YY-MM/YY)
- Employer #4: Reason for Leaving
- PLEASE READ AND TYPE YOUR FULL NAME BELOW: I hereby certify that I have not knowingly withheld any information that might adversely affect my chances for employment and that the answers given by me are true and correct to the best of my knowledge. I further certify that I, the undersigned applicant, have personally completed this application. I understand that any omission or misstatement of material fact on this application, on any document used to secure employment, or in any interview may lead to rejection of this application or to immediate discharge if I am employed, regardless of the time elapsed before discovery. I hereby authorize Regional Center of the East Bay to thoroughly investigate my references, work record, education and other matters related to my suitability for employment and, further, authorize my former employers to disclose to the company any and all letters, reports and other information related to my work records, without giving me prior notice of such disclosure. In addition, I hereby release the Regional Center of the East Bay, my former employers, and all other persons, corporations, partnerships and associations from any and all claims, demands or liabilities arising out of or in any way related to such investigation or disclosure. I understand that nothing contained in the application or conveyed during any interview which may be granted is intended to create an employment contract between me and the Regional Center of the East Bay. In addition, I understand and agree that if I am employed, my employment is for no definite or determinable period and may be terminated at any time at the option of either myself or the Regional Center of the East Bay, and that no promises or representations contrary to the foregoing are binding on the Regional Center of the East Bay unless made in writing and signed by me and by the Regional Center of the East Bay’s Executive Director.
- Date:
Pick from a list (7)
- If hired, can you present evidence of your U.S. citizenship or proof of your legal right to live and work in this country?
- Are you at least 18 years old?
- Do you own or have unlimited access to an automobile?
- Do you have a valid driver’s license and applicable car insurance?
- Did you graduate with your diploma?
- Did you graduate from undergrad?
- Did you complete your degree? optional
Written answers (12)
- High School Name and Location of School:
- College/University Name and Location of School:
- Bachelors Degree Type (specify field of study)
- Graduate School Name and Location of School: optional
- Masters Degree Type (specify field of study) optional
- Describe any specialized training, research work, skills, etc. that you feel will be helpful to us in considering your application: optional
- Indicate any foreign language(s) you speak optional
- Has your license/certification ever been revoked or suspended? optional
- Employer #1: Your Position and Duties
- Employer # 2: Your Position and Duties
- Employer #3: Your Position and Duties
- Employer #4: Your Position and Duties