Manager of Specialty Service Lines

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

The Manager of Specialty Service Lines oversees clinical and operational performance across Community Clinic's specialty service line, including Rheumatology, Sports Medicine, and Infectious Disease, by standardizing best practices, coordinating scheduling, managing biologics/drug inventory, and ensuring both clinical and administrative processes are effective, consistent, and continually improved. Reporting to the VP of Specialty Service Lines, this role provides coaching and support to Practice Managers, medical staff, and specialty service line leadership, works with the Clinical Educator to maintain staff competency, and ensures compliance with regulatory standards. The schedule for this position is Monday - Friday 8:00 AM - 5:00 PM

Responsibilities

• Evaluate specialty service line processes, drive improvements, and standardize best practices using appropriate data and analytics
• Provide support to Practice Managers and medical staff across the specialty service lines.
• Assist the VP of Site Operations with process improvements across specialty service lines.
• Directly supervise any clinical or administrative specialty service line staff members who do not have a consistent location manager supervising them. This includes hiring, training, performance management, coaching for development, and discipline.
  • Sports Medicine Technicians
• Facilitate the delivery of clinical care and provide coaching and feedback to the specialty service line leadership team.
• Coordinate specialty biologics and infusion drug storage and inventory process throughout the specialty service lines.
• Oversee infusion suite scheduling, chair/bay utilization, and safety protocols.
• Collaborate with the Clinical Educator to maintain competency validation across the specialty service lines.
• Coordinate prior authorization, referral management, and scheduling for specialty services in collaboration with Revenue Cycle Management.
• Address and escalates clinical issues within the specialty service lines.
• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH and OSHA.
• Ability to travel for activities such as meetings, classes, and workshops, including overnight and air travel as needed.
• Other duties related to specialty service lines and patient care as assigned.

Role Specific Essential Competencies

• Knowledge and experience in organizational effectiveness and operations management.
• Understanding of management principles and practices.
• Ability to teach, train, and influence clinical and administrative health care staff.
• Knowledge of specialty pharmacy, infusion therapy, prior authorization/referral workflows, and clinical operations in Rheumatology, Sports Medicine, and Infectious Disease.
• Excellent verbal and written communication skills.
• Strong computer skills.
• Ability to work and function independently and within a team.

Required Qualifications

• Graduate of a school of nursing
• RN licensure in the state of Arkansas (or the ability to obtain)
• Minimum of 3 years of experience in administration or leadership in health care

Preferred Qualifications

• BSN or MSN preferred
• CRNI (Certified Registered Nurse Infusion preferred
• Experience with infusion services, specialty pharmacy, or specialty care coordinator is strongly preferred.

Why Join Community Clinic?

• Be a part of a mission driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
  • Health, Vision, Dental and Life Insurance
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  • Paid time off and Holidays
  • Employee Discounts for Care