Manager of Strategic Operations - Commercial Strategy
Description
MANAGER, STRATEGIC OPERATIONS - COMMERCIAL STRATEGY
Base Salary: $130,000 - $150,000 + Annual Bonus Opportunity + Full Benefits
Compensation will be determined based on experience, education, specialized skills, and overall qualifications.
Preferred Locations: New York, Boston, or Chicago
Travel: Occasional travel required to support internal meetings, client engagements, and strategic initiatives.
About Us
Backed by Sycamore Partners, Shields Health Solutions is the leading specialty pharmacy platform partnering with health systems to build and scale integrated pharmacy programs. By embedding clinical teams and leveraging a data-driven operating model, Shields helps providers expand access to complex therapies, improve patient outcomes, and unlock meaningful growth opportunities.
With a national footprint spanning 80+ health systems and 1,000+ care sites, Shields operates at the intersection of healthcare delivery, specialty pharmacy, strategy, and innovation.
Position Summary
Shields Health Solutions is seeking a highly analytical and execution-oriented Manager, Strategic Operations - Health System Experience (HSE) to drive high-impact strategic initiatives across our health system portfolio.
This role is ideal for candidates with experience in management consulting, healthcare consulting, investment banking, private equity, corporate strategy, strategic operations, or business transformation, particularly within healthcare, specialty pharmacy, pharmaceuticals, life sciences, or health systems.
Reporting to Strategic Operations leadership and partnering closely with the Senior Vice President of Strategic Accounts & Health System Experience and the broader HSE leadership team, this individual will help shape strategic priorities, lead cross-functional projects, support account growth initiatives, and deliver actionable insights that improve performance across the business.
This is a highly visible role requiring a strong blend of strategic planning, analytics, project management, change management, and executive communication. The ideal candidate is intellectually curious, comfortable navigating ambiguity, and capable of translating complex business challenges into actionable solutions. We are seeking someone who can use data to drive decision-making, build structure where needed, and lead initiatives from concept through execution.
Key Responsibilities
- Partner with the Senior Vice President of Strategic Accounts & Health System Experience and HSE leadership to support strategic planning, business priorities, and portfolio-wide initiatives.
- Help define, measure, and accelerate key success metrics, goals, and objectives across health system accounts.
- Use data and analytics to identify opportunities, measure performance, evaluate trends, and support leadership decision-making.
- Develop executive presentations, business cases, dashboards, reporting tools, and strategic recommendations for senior leaders and client stakeholders.
- Lead complex cross-functional projects from initial scoping through implementation, ensuring alignment, accountability, and timely execution.
- Support account planning, renewal readiness, growth opportunities, and operational initiatives across the health system portfolio.
- Create scalable processes, tools, frameworks, and operating models that improve efficiency, consistency, and visibility across the organization.
- Partner closely with Strategic Operations, Health System Experience, Business Development, Go-To-Market, Operations, Marketing, and other cross-functional teams to achieve organizational objectives.
- Facilitate the sharing of customer insights, market intelligence, competitive trends, and best practices across teams.
- Support implementation and change management efforts that help the organization achieve strategic goals.
- Take ownership of ambiguous business challenges, proactively identify solutions, and drive initiatives through completion.
Qualifications
Required Experience
- Bachelor's degree required.
- 4-6+ years of experience in one or more of the following:
- Management Consulting
- Healthcare Consulting
- Investment Banking
- Private Equity
- Strategic Operations
- Corporate Strategy
- Business Transformation
- Strong analytical and quantitative problem-solving abilities, with the ability to translate data into meaningful business insights.
- Proven project management experience leading initiatives across multiple stakeholders and functions.
- Experience developing executive-level presentations, strategic recommendations, and business cases.
- Advanced Excel, PowerPoint, written communication, and presentation skills.
- Demonstrated ability to work independently, manage ambiguity, and drive initiatives from concept through execution.
Preferred Experience
- Experience within healthcare, specialty pharmacy, pharmaceuticals, life sciences, providers, payers, or health systems.
- Exposure to commercial strategy, growth strategy, operational transformation, or implementation efforts.
- Experience in a high-growth, fast-paced, or private equity-backed environment.
What We're Looking For
- A strategic and analytical thinker with exceptional business acumen.
- Someone who enjoys solving complex problems using both data and structured thinking.
- An entrepreneurial self-starter who takes ownership and creates solutions where none exist today.
- A proactive leader who can build relationships, influence stakeholders, and drive results in a matrixed environment.
- A strong project manager who can initiate, lead, and complete high-impact initiatives with minimal oversight.
- A team player who is willing to roll up their sleeves and help the organization achieve its goals.
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills
As published by greenhouse · 7 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Pick from a list (6)
- How did you hear about Shields?
- Are you authorized to work in the United States?
- Do you now or in the future require sponsorship to continue to be eligible to work in the United States? (Including transfers) or Are you an F-1 non immigrant whose eligibility to work is based on optional practical training (OPT) and you require company cooperation in completing a Form I-983 training plan for STEM-OPT employment?
- Do you have at least 4 years of experience in management consulting, healthcare consulting, investment banking, private equity, corporate strategy, or strategic operations?
- Have you independently led complex cross-functional projects from initial scoping through implementation?
- WOTC Applicant Survey: Shields Heath Solutions is participating in the Work Opportunity Tax Credit (WOTC) program. This program is designed by the federal government to help companies with federal incentives for hiring and retaining individuals from certain targeted groups into the workforce. Your preliminary response to the IRS Form 8850 questions below will help determine if Shields Health Solutions qualifies for this program. Any information you provide will be kept confidential and will not negatively affect your job, wages, or taxes. Thank you in advance for your time and participation. In order to determine if Shields Health Solutions potentially qualifies for this program, please check the box, at your discretion, if any of the statements below apply to you. ► I received a conditional certification from the state workforce agency (SWA) or a participating local agency for the work opportunity credit. ► If any of the following statements apply to you. ► I am a member of a family that has received assistance from Temporary Assistance for Needy Families (TANF) for any 9 months during the past 18 months. ► I am a veteran and a member of a family that received Supplemental Nutrition Assistance Program (SNAP) benefits (food stamps) for at least a 3-month period during the past 15 months. ► I was referred here by a rehabilitation agency approved by the state, an employment network under the Ticket to Work program, or the Department of Veteran Affairs. ► I am at least age 18 but not age 40 or older and I am a member of a family that: a. Received SNAP benefits (food stamps) for the past 6 months, or b. Received SNAP benefits (food stamps) for at least 3 of the past 5 months, but is no longer eligible to receive them. ► I received supplement security income (SSI) benefits for any month ending during the past 60 days. ► I am a veteran and I was unemployed for a period or periods totaling at least 4 weeks but less than 6 months during the past year. ► I am a veteran and was unemployed for a period or periods totaling at least 6 months during the past year. ► I am a veteran entitled to compensation for a service-connected disability and I was discharged or released from active duty in the U.S. Armed Forces during the past year. ► I am a veteran entitled to compensation for a service-connected disability and I was unemployed for a period or periods totaling at least 6 months during the past year. ► I am a member of a family that: ► Received TANF payments for at least the past 18 months, or ► Received TANF payments for any 18 months beginning after August 5, 1997, and the earliest 18-month period beginning after August 5, 1997, ended during the past 2 years, or ► Stopped being eligible for TANF payments during the past 2 years because federal or state law limited the maximum time those payments could be made. ► I have been unemployed at least 27 consecutive weeks and for all or part of that period I received unemployment compensation. (v.27)
Written answers (1)
- Please describe your experience creating executive-level presentations, business cases, board materials, or strategic recommendations for senior leaders?