MANAGER ON DUTY
BENEFITS THAT BENEFIT YOU
- FREE YMCA Family Gym Membership and Program Discounts
- Education Assistance Program Up To $1,500 per year
- YMCA Retirement Fund
- Paid Sick Leave
- Flexible Schedule
What does a Manager on Duty do?
- Acts as the primary responder for member’s issues and concerns
- Supports program staff immediate needs to maintain member service (i.e. pulling rosters, getting equipment)
- Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments
- Engage members and manage and monitor recruitment and retention tracking and reporting
- Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc
- Generate new prospective members through collaboration with Program Coordinator/Director
- Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner
- Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments
- Ensure knowledge of YMCA programs and assist with program enrollment
- Follow check-in and service procedures
- Follow cash management and receipting procedures
- Handle telephone reception
- Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean
- Stock work areas with forms and stationary supplies
- Provides exceptional customer service and fosters connections with members
- Participating and satisfactory completion of in-service trainings
Our Commitment to Belonging
At the Channel Islands YMCA, we are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.