Manager, Operations (53678)

Job Summary:

The Manager, Operations leads 1st shift for NDC’s Master Distribution operation in La Vergne, TN. This position leads a team of 70 people, including 3 supervisors and 1 trainer as direct reports. Activities encompass receiving, putaway, picking, packing, and shipping. The Manager, Operations is responsible for ensuring excellence in customer experience, a safe workplace, operational efficiencies and financial performance, building a high-performing team and positive work environment, and maintaining compliance with regulatory and quality management system standards. This role will also partner with key stakeholders across the company.

Key Responsibilities:

• Achieve the safety, customer experience, quality, cost, continuous improvement, talent management, compliance, and inventory accuracy objectives. Ensure metrics and leading indicators are reviewed at the appropriate cadence. Analyze variances, understand root causes, and implement corrective actions.
• Support business growth by fully understanding new customer business requirements and implementation plans. Ensure the right people, processes, IT enablement, and metrics are in place to execute flawlessly.
• Create the conditions that enable team members to succeed, learn, and enjoy their work. Provide ongoing development, coaching, and performance management. Build a high-performing and empowered team.
• Lead the distribution center associates, partner with stakeholders across the company, and manage customer relationships in a manner where people consistently experience you in a positive way.
• Champion continuous improvement and empower people within the distribution center and across the company to help identify opportunities, develop and execute implementation plans, and drive meaningful improvements.
• Achieve a safe workplace and culture that is OSHA compliant and by advocating training, safety talks and walks, and best practices.
• Ensure compliance with regulatory (e.g., FDA) and ISO 9001 quality management system standards.
• Make sure the physical condition of the distribution center and equipment are properly maintained.