Manager - Operations (Alabang) | Onsite
Posted Updated 4
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Description
Work Setup: Onsite
Work Location: Alabang
Qualifications:
- Education: College Graduate.
- Work Experience: Minimum of 2 years People Management.
Responsibilities:
- Lead, motivate, and manage a team to achieve performance and quality objectives.
- Conduct regular coaching sessions, one-on-one reviews, and performance discussions.
- Monitor productivity, quality, and compliance metrics, and implement corrective actions when needed.
- Manage customer and client escalations and ensure timely resolution.
- Identify performance improvement opportunities and execute action plans.
- Collaborate with cross-functional teams to streamline processes and improve service delivery.
- Oversee workload distribution, queue management, and resource allocation.
Skills
As published by workable · 12 questions
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Short answers (6)
- Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1.
- What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A. optional
- Which location are you residing in? (City of Residence)
- How much was your last monthly compensation package (in PESO)? (i.e. 16000)
- How much is your expected salary (in PESO)? (i.e. 18000)
- What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?
Pick from a list (6)
- How did you know about this position?
- How many months of BPO experience do you have?
- Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A.
- What is your highest educational attainment?
- Which location do you prefer working in?
- When is the soonest you are available to start working?