Manager, Operations
We are seeking an experienced Manager, Operations to provide strategic leadership and oversee site-level operations within a contract logistics environment, driving performance, cost efficiency, customer satisfaction, continuous improvement, and compliance.
Responsibilities:
- Lead daily warehouse operations by managing workflows, optimizing facility layouts, and integrating automation technologies to enhance efficiency
- Manage program P&L, control budgets, and allocate operational resources to meet business objectives
- Drive cost management by reviewing overtime, third-party expenses, procurement, and exploring alternative operational solutions
- Approve third-party costs, equipment requisitions, and purchase orders within financial approval limits to ensure fiscal responsibility
- Serve as the primary commercial and operational liaison for customers, supporting contract renewals and scope expansion
- Lead Lean Six Sigma projects, digital transformation, and continuous improvement initiatives to boost productivity and service quality
- Conduct performance reviews, forecast capacity, and plan manpower based on business volume trends and operational needs
- Ensure compliance with workplace safety and regulatory requirements including the Workplace Safety and Health Act, MOM guidelines, and SCDF regulations
- Support customer Quarterly Business Reviews and internal steering meetings by analyzing data and delivering executive-level presentations
- Utilize analytical models and data dashboards to inform operational strategies and support business decision-making
Requirements:
- Degree in Business, Supply Chain, Logistics, or related discipline
- 5–8 years of managerial experience within the contract logistics industry
- Proven skills in P&L management, budget control, and resource allocation
- Experience leading Lean implementations and continuous improvement project
- Commercial acumen including understanding lease terms, pricing models, service level agreements, and penalties
- Proficiency in analytical modelling and data visualization tools such as Power BI or Tableau
- Strong strategic thinking, problem-solving, and operational leadership skills