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Qiddiya Investment Company

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Manager - Operations (DEL2)

The Operations Manager is responsible for overseeing the day-to-day operational performance and coordination of Qiddiya's city assets. This role serves as a critical link between strategic planning and operational execution, ensuring that all city operations are delivered efficiently, safely, and in alignment with the guest experience standards and operational readiness objectives.

Requirements

• Manage and coordinate daily city operations across multiple assets, ensuring seamless service delivery and adherence to operational KPIs.

• Oversee the implementation and continuous improvement of Standard Operating Procedures (SOPs) and operational policies across assigned areas of responsibility.

• Act as a primary coordination point between the City Command Unit, Security, Fire & Life Safety, Facilities, and asset-level operational teams.

• Monitor operational performance metrics, identify areas for improvement, and drive corrective actions to maintain operational excellence.

• Support the planning and execution of major events, seasonal activations, and phased asset openings from an operational readiness perspective.

• Lead or contribute to operational readiness assessments, pre-opening checklists, and testing & commissioning activities.

• Manage vendor and contractor relationships for operational services, ensuring compliance with contractual SLAs and quality standards.

• Prepare operational reports, dashboards, and briefings for senior leadership and cross-functional stakeholders.

Key Qualifications & Experience

• Minimum 8–10 years of progressive experience in operations management within large-scale entertainment, hospitality, mixed-use developments, or urban operations environments.

• Demonstrated ability to manage cross-functional teams and coordinate complex operational processes across multiple stakeholders.

• Strong understanding of operational readiness methodologies, testing & commissioning, and pre-opening planning.

• Excellent leadership, communication, and stakeholder management skills.

• Experience operating in the GCC region and familiarity with Saudi Vision 2030 giga-projects is highly advantageous.

• Manage and coordinate daily city operations across multiple assets, ensuring seamless service delivery and adherence to operational KPIs.

• Oversee the implementation and continuous improvement of Standard Operating Procedures (SOPs) and operational policies across assigned areas of responsibility.

• Act as a primary coordination point between the City Command Unit, Security, Fire & Life Safety, Facilities, and asset-level operational teams.

• Monitor operational performance metrics, identify areas for improvement, and drive corrective actions to maintain operational excellence.

• Support the planning and execution of major events, seasonal activations, and phased asset openings from an operational readiness perspective.

• Lead or contribute to operational readiness assessments, pre-opening checklists, and testing & commissioning activities.

• Manage vendor and contractor relationships for operational services, ensuring compliance with contractual SLAs and quality standards.

• Prepare operational reports, dashboards, and briefings for senior leadership and cross-functional stakeholders.

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What this application asks

workable

First name, Last name, Email, Phone, Address, Highest Education Level, Gender, Do you, or any immediate family member or close personal associate, have any actual, potential, or perceived conflict of interest in relation to QIC, arising from personal relationships, financial interests, or external employment, business activities, or services, that could reasonably be perceived as influencing your independence, objectivity, or decision-making if employed by QIC?, Are you currently or have you ever worked directly for PIF or one of its affiliated companies?, Do you have any social media accounts such as Twitter, Facebook, LinkedIn, TikTok, YouTube or other platforms? If yes please share your usernames or links to you profiles:, Current Location, Date of Birth, Expected Salary, Current monthly salary, Salutation, Nationality Field, Summary, Resume, Years of relevant experience, Are you currently involved or working directly for Qiddiya either through a delivery partner or as a consultant?, By proceeding, I acknowledge that I have read the Privacy Notice https://qiddiya.com/en/careers/career-privacy-notice/ and consent to the use of my personal data provided in my job application for the purpose of conducting the recruitment process with Qiddiya Investment Company. I confirm that all information submitted as part of my job application is complete, accurate, and true to the best of my knowledge. I understand that providing false, misleading, or incomplete information at any stage of the application or profile creation process may result in the rejection of my application. I further acknowledge and agree that Qiddiya Investment Company may verify the information I have provided, either directly or through authorized third parties., I hereby confirm that I have never had any criminal conviction, an arrest or charge for which I am currently on or awaiting trial

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