Manager – Operations Excellence

# Manager – Operations Excellence ## Job Summary We are seeking a hands-on **Manager – Operations Excellence** to join the CEO Office at our Andheri East, Mumbai location. This role is pivotal in driving business process re-engineering, operational improvements, cost optimization, and technology-led transformation across the organization. The ideal candidate will be analytical, commercially savvy, and pragmatic, capable of understanding complex, interdependent processes and converting insights into measurable business outcomes. ## Responsibilities - Map and analyze end-to-end business and operational processes to identify bottlenecks, redundancies, control gaps, and unnecessary hand-offs. - Drive process re-engineering and optimization initiatives to enhance cost efficiency, productivity, turnaround time, quality, and scalability. - Apply Lean and Six Sigma methodologies including DMAIC (Define, Measure, Analyze, Improve, Control), Root Cause Analysis, 5 Whys, Fishbone diagrams, Pareto analysis, and process/value-stream mapping. - Identify cost levers, productivity drivers, operational leakages, and opportunities for measurable savings. - Build business cases quantifying ROI, productivity gains, and financial impacts of improvement initiatives. - Identify and recommend opportunities for automation, digitization, artificial intelligence (AI), workflow enhancements, ERP/CRM, and business intelligence (BI)-led operational transformation. - Collaborate with business and technology teams to translate operational challenges into practical technology solutions. - Lead cross-functional strategic and operational projects assigned by the Director – Strategy & CEO Office. - Develop key performance indicators (KPIs), dashboards, and management reports; track benefits realized against agreed objectives. - Prepare clear, data-backed recommendations and presentations for senior management. ## Qualifications - Graduate or Postgraduate degree in Business, Engineering, Operations, Finance, or a related discipline. - Mandatory Six Sigma Green Belt or Lean Six Sigma certification with demonstrable practical application. - Minimum 5 years of relevant experience in Business Process Re-engineering, Process Excellence, Operational Excellence, Business Transformation, Management Consulting, Strategy & Operations, Lean/Six Sigma, or Continuous Improvement. - Strong ability to quickly understand complex and interconnected operational processes, including downstream and cross-functional impacts. - Pragmatic, street-smart problem solver capable of distinguishing symptoms from root causes and challenging the status quo. - Strong business analysis and commercial acumen with an understanding of cost structures and operational economics. - Good understanding of technology-enabled transformation, automation, and digital operating models. - Proficiency or working knowledge of Excel and business reporting/visualization tools is a plus. - Excellent communication, presentation, and stakeholder management skills, comfortable interacting with frontline teams through to senior leadership. ## Preferred Skills - Experience working across multiple business functions such as Operations, Finance, Sales, Supply Chain, Human Resources, Customer Service, or Technology. - Exposure to large-scale process transformation, shared services, operating-model redesign, or digital transformation initiatives. - Experience presenting recommendations and business cases to CXO-level or senior management. - Demonstrated track record of delivering measurable improvements in cost, productivity, quality, or turnaround time. - Additional qualifications in Operations, Business Analytics, Project Management, or Process Excellence are advantageous. ## Experience - Minimum of 5 years of relevant experience in process excellence, operational improvement, or related fields. - Proven experience in applying Lean Six Sigma methodologies practically. - Experience managing cross-functional projects and driving measurable business impact. ## Environment - Location: Andheri East, Mumbai. - Role based in the CEO Office, requiring collaboration across multiple business functions. - Hands-on role involving strategy, process analysis, technology integration, and execution. - Requires strong stakeholder engagement from frontline teams to senior leadership. ## Core Competencies - **Process Excellence:** Hands-on experience in process mapping, redesign, optimization, and continuous improvement. - **Lean / Six Sigma:** Practical knowledge of DMAIC and core Lean/Six Sigma tools. - **Problem Solving:** Ability to break down ambiguous problems, identify root causes, and design pragmatic solutions. - **Business Analysis:** Strong analytical thinking with the ability to understand business drivers, operational metrics, and cost levers. - **Technology:** Ability to identify automation, digitization, AI, and systems opportunities that genuinely improve operations. - **Data & Reporting:** Comfortable with Excel, dashboards, and management reporting; able to turn data into actionable insights. - **Stakeholder Management:** Skilled at working across functions, influencing stakeholders, and communicating with senior management. - **Execution Orientation:** Owns initiatives from diagnosis and solution design through implementation and benefits tracking. ## What Success Looks Like - Rapid identification of operational inefficiencies and root causes, translated into actionable improvement plans. - Process changes that deliver measurable improvements in cost, productivity, turnaround time, quality, and control. - Selective use of technology to simplify, automate, and transform processes rather than merely digitizing existing inefficiencies. - Execution of cross-functional initiatives with clear ownership, milestones, KPIs, and benefits tracking. - Delivery of concise, data-backed insights and recommendations to senior management supporting business decisions. ## Key Screening Questions - Describe a complex business process you re-engineered. What was the problem, what methodology did you use, and what measurable result did you achieve? - Provide an example where you used DMAIC or Lean Six Sigma to identify and solve a root-cause problem. - How would you identify the major cost levers in a process you have never worked on before? - Describe a situation where multiple departments were interdependent and improving one process could negatively affect another. How did you approach it? - Give an example of how you used technology, automation, or data to materially improve an operational process.