Manager Operations

1. Manage and Supervise Field Operations:
   

• Supervise and support field staff in the execution of digital Micro-schools and In-schools.
  

• Build rapport with the team of facilitators and provide necessary support.
  

2. Coordinate Technical and Field Teams:
   

• Establish close coordination between technical and field teams for effective implementation.
  

• Support the field team by making frequent visits, providing feedback, and resolving challenges.
  

3. Attend Meetings and Review Progress:
   

• Participate in weekly dashboard calls and community meetings.
  

• Share monthly progress reports and review in-app analytics data.
  

4. Identify and Scale-Up Micro-Schools:
   

• Identify potential communities for micro-school scale-up.
  

• Ensure smooth functioning of hardware/software through the field team.
  

5. Collaborate with Cross-Functional Teams:
   

• Coordinate with research, procurement, and finance teams for project progress.
  

• Provide feedback and solutions to project officers.
  

6. Develop Key Performance Indicators (KPIs) and Metrics:
   

• Develop major KPIs/metrics aligned with project goals.
  

1. Implement Robust Data Collection and Integration Process:
   

• Implement a robust data collection and integration process.
  

• Set up a Student Management System and integrate student data.
  

1. Create Dashboard Visualizations:
   

• Develop dashboard visualizations for operational monitoring.
  

1. Implement Performance Management Tools:
   

• Implement performance management tools and best practices.
  

• Develop benchmarks for operational execution and efficiency.
  

1. Conduct Operational Efficiency Reviews:
   

• Conduct field visits to identify areas for operational improvement.
  

• Collaborate with the Analytics team to optimize operational efficiency.
  

Requirements

Results-Driven Operational Leader

A proactive and dedicated Manager Operations with a proven track record of driving operational excellence in complex projects. Possessing strong leadership skills and a keen eye for detail, this professional is committed to ensuring the successful execution of projects from planning to implementation. With expertise in team management, process optimization, and data-driven decision-making, the Manager Operations is passionate about delivering high-quality results and driving continuous improvement.

Key Strengths:

• Operational Leadership and Management
  

• Process Optimization and Efficiency
  

• Data Analysis and Decision-Making
  

• Team Building and Collaboration
  

• Problem-solving and Innovative Thinking
  

• Strong Communication and Interpersonal Skills
  

Education:

Bachelor's degree in Social Sciences, Education, Management, or a related field.

Professional Experience:

• Minimum of seven years of relevant experience in operations management, preferably in the education or social sector.
  

• Proven track record of successfully managing field operations and supervising teams.
  

• Experience in developing and implementing performance management tools and benchmarks.
  

• Proficiency in data collection, analysis, and visualization.
  

• Strong communication skills, both oral and written.
  

Skills:

• Leadership and Team Management
  

• Process Optimization and Efficiency Improvement
  

• Data Collection, Analysis, and Visualization
  

• Performance Management and Benchmarking
  

• Problem-solving and Innovative Thinking
  

• Communication and Interpersonal Skills
  

• Attention to Detail and Organizational Skills
  

Mission:

Dedicated to driving operational excellence and achieving organizational goals through effective leadership, strategic planning, and continuous improvement initiatives.