Manager - Operations
We are looking for a dynamic and results-driven Operations Manager to lead and oversee the operational performance of multiple centers within the city. This role is ideal for a hospitality or service industry professional who thrives in a fast-paced environment and is passionate about delivering exceptional client experiences while driving operational excellence and service revenue growth. Key Responsibilities Operational Excellence • Lead and manage the day-to-day operations of all centres within the assigned city • Ensure exceptional customer service standards aligned with company SOPs • Drive a strong service culture focused on client satisfaction and operational efficiency • Monitor and improve operational procedures including meeting room management, client onboarding/offboarding, telecommunications, mail/courier handling, and facility coordination • Liaise with building management and oversee maintenance and engineering matters • Ensure cleanliness, upkeep, and functionality of all centre facilities and equipment Revenue & Business Performance • Promote and upsell company products and services through the operations team • Support the preparation and execution of annual Service Income Revenue (SIR) plans • Ensure accurate reporting and adherence to company revenue standards and policies People Management & Training • Lead, mentor, and motivate operational teams to create a positive and high-performing work culture • Conduct onboarding, training, probation reviews, and annual performance evaluations • Organize regular communication and learning sessions to support continuous development • Step into operational responsibilities when required to support business continuity
What We’re Looking For • Bachelor’s Degree or Professional Qualification in Hotel Management, Facility Management, or related field • Minimum 5+ years of relevant experience in hospitality, facilities management, or multi-service operations • Strong leadership, operational management, and business acumen • Proven ability to drive team performance and achieve operational targets • Hands-on, proactive, and solutions-oriented approach • Independent, resourceful, self-motivated, and able to work under pressure in a fast-paced environment • Bilingual proficiency in English and the local language preferred