Manager, Operations - Transportation

The Manager, Transportation Operations leads the teams responsible for executing all aspects of the domestic freight lifecycle, including planning, sourcing, delivery, and billing. By utilizing daily operational dashboards and tracking key performance indicators (KPIs), the Manager optimizes resource allocation, maintains strict regulatory compliance, and ensures a high level of operational execution.

Pay & Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k + 4% Company Match
• Vacation, Sick Pay + Holidays
• Employee Assistance Program
• Monthly Team Lunches
• Wellness Program

The starting pay for this position is expected to be $95,000 - $105,000 annually. Exact compensation is based on skills, experience, education, and location.

This is a hybrid job, reporting to the office three days per week.

Job Duties

• Manage the daily activities of the Domestic Forwarding team. Empower operations team to implement proactive exception management protocols to ensure issues are identified and resolved before the customer notices.
• Develop and execute company operating procedures for the efficient and profitable management of Watchpoint’s transportation operations
• Maintain full ownership of team KPI’s and daily dashboards, leveraging real-time data to monitor performance, hold team members accountable, and ensure strict adherence to execution standards.
• Utilizes the transportation management system (TMS) to manage shipment workflow, ensure accurate freight movements, and shipment information
• Provide prompt and accurate information to the team to ensure all members are working to meet/exceed our customers' expectations
• Utilize analytics to drive decision making, manage team member performance and improve quality. Promote usage among the team to ensure appropriate action is being taken in response to results
• Monitor team member activity, productivity and quality metrics; work one-on-one with team members providing coaching and guidance to drive results. Support team members with problem resolution or remove barriers when appropriate
• Accountable for the professional development of direct reports to ensure proper goal setting, training and project requirements are met
• Conduct regular performance reviews and provide ongoing training to enhance team member capabilities
• Monitors service failures through the Salesforce Incident Management tool and formulates or contributes corrective actions as applicable
• Work collaboratively with sales and customer service to ensure service execution and reliability
• Ensure financial goals and budgets are met and develop short-term actions to address any budgetary shortfalls
• Identify opportunities for revenue growth and cost savings to maximize profitability