Manager, Outbound Sales

Manager, Outbound Sales

Living Well Nutraceuticals | Remote (Texas) | Full-Time, Exempt | People Leader

$77,000 - 87,000 + performance-based variable · Reports to the Sr. Manager, Customer Success · D2C and B2B sales experience required

About Us

Since 2003, Living Well Nutraceuticals has helped millions of people reclaim their freedom from pain. We are a remote, direct-to-consumer health and wellness company built on six core values: Freedom, Love, Team, Growth, Excellence, and Courage.

Our Sales team is central to the company's growth plan. We are seeking an experienced sales leader to own it: strengthen the operating foundation, expand books of business, programs, and reactivation, and help establish a wholesale channel in 2027.

The Role

The Manager, Outbound Sales carries the revenue target for a fully remote team of Value-Added Sales representatives who contact existing customers by phone and text to recommend the products, programs, and packages best suited to their needs. This role owns the pipeline, margin, coaching, offer strategy, and commission plan, and is accountable for building and developing the team that delivers results.

This is a hands-on leadership position in a lean organization. The Manager is actively engaged with the team, the dialer, and performance reporting daily, with the authority to set schedules, shape offers, and hold the team accountable to its targets. The immediate priority is operational: coverage, abandon rate, and consistent output from every representative. From that foundation, the mandate is measurable revenue growth.

What You'll Own

Revenue and Reporting

• Monthly sales, gross profit, and net revenue targets for the team, managed against the company margin floor
  

• A concise, reliable weekly performance and forecast view for leadership, sourced from UltraCart today and from HubSpot and Aircall as those platforms are adopted
  

• Commission plan administration, including accurate and timely payouts and clear communication of results to the team
  

Operating Foundation

• Reduce abandon rate, stabilize queue coverage, and bring every representative to a consistent, fully ramped level of production
  

• Shift structure, coverage, and schedule adherence across outbound and inbound sales queues
  

• Floor-level compliance: approved claims language, do-not-call handling, required disclosures, and call recording practices
  

Growth

• Expansion of books of business through outbound outreach, reactivation, and program offers, with guardrails that keep refund and chargeback rates within policy
  

• A shared customer-contact standard developed with Marketing to prevent over-contact across phone, SMS, and email
  

• The outbound engine: lead lists and segmentation, dialer campaigns, call cadences, and SMS follow-up, in partnership with Marketing and Lifecycle
  

• The offer playbook, call scripts, objection handling, and reference materials
  

Team Leadership

• Daily management of team KPIs, including dials, contacts, talk time, conversion, revenue per call, average order value, gross profit per call, program and subscription adoption, coupon usage, and refunds
  

• Coaching through daily live and recorded call review, escalation and closing support, documented coaching logs, and weekly one-on-ones with every representative
  

• A structured remote team cadence of daily huddles, Slack communication, weekly team meetings, and recognition that keeps a distributed team engaged and accountable
  

• Recruiting, onboarding, and ramp of new representatives, including a Coordinator feeder and rehire pipeline; performance management and corrective action as needed
  

Requirements

What You Bring

Required

• Revenue leadership. Five or more years leading a phone-based sales team in a remote or virtual contact center environment, with a documented record of owning a revenue target and growing it. We evaluate scope of ownership rather than title.
  

• D2C sales experience. Direct-to-consumer sales experience by phone in a DTC, direct-response, or subscription business, with a working understanding of how conversion drives average order value, lifetime value, and margin.
  

• B2B sales experience. Experience selling or leading sales into businesses, such as wholesale, distribution, retail accounts, or practitioner channels. This role will contribute to the design of our 2027 wholesale channel.
  

• Team building. Demonstrated success expanding a team, including hiring, ramping, and building a feeder or rehire pipeline, with results you can describe.
  

• Margin management. Experience managing to gross profit per call, contribution margin, and refund and chargeback rates, not solely top-line revenue.
  

• Coaching. A coaching approach grounded in call observation and direct feedback. You sell consultatively, communicate performance expectations clearly, and develop representatives to do the same.
  

• Integrity. A record of teams that meet their targets without pressure tactics, and the judgment to identify and stop sales behavior that does not meet our standards.
  

• Systems and tools. Hands-on proficiency with dialer and telephony platforms, call recording and quality assurance tools, SMS outreach, and CRM or contact-center systems, along with strong Excel or Google Sheets skills for building scorecards and forecasts.
  

• Commission plans. Experience administering sales commission plans and managing pay cycles accurately.
  

• Compliance. Working knowledge of TCPA and telemarketing regulations, do-not-call compliance, and FTC and DSHEA guidance governing dietary supplement claims.
  

• Eligibility. Authorization to work in the United States as a W2 employee, Texas residency, and a quiet, dedicated home workspace with reliable high-speed internet.
  

Preferred

• Health, wellness, or dietary supplement industry experience
  

• Free trial or continuity business model experience
  

• Experience designing sales commission plans
  

• HubSpot, Aircall, or UltraCart experience
  

• Bachelor's degree in business or a related field
  

Benefits

Compensation and Benefits

Competitive base salary plus an uncapped, performance-based variable incentive plan tied to team revenue and margin results. Compensation details will be discussed during the interview process.

Remote position with a flexible schedule. Medical, dental, and vision insurance. 401(k) with a 3.5% company match. Life and disability insurance. Flexible PTO. Discounts on Living Well Nutraceuticals products.

If you have owned a revenue target, built the team behind it, and are looking for a role where your compensation grows with your results, we would welcome your application.