Manager, P&C Operations APAC

The Opportunity:

Responsible for leading the APAC P&C Operations function, delivering a scalable, standardised and technology enabled operating model across the region. This role oversees employee lifecycle administration, Workday governance, employee and manager services, operational controls and process excellence across multiple markets. The Manager, P&C Operations APAC will lead regional service delivery teams, drive continuous improvement initiatives and strengthen governance to enable Business Partners to focus on strategic business partnership activities.

What Your Impact Will Be:

• Lead the APAC P&C Operations team across Kuala Lumpur and Shenzhen.
• Establish and maintain regional service delivery standards, SLAs and operating procedures.
• Oversee onboarding, offboarding and employee lifecycle administration activities.
• Ensure accurate and timely processing of Workday transactions and employee data changes.
• Drive data integrity, reporting governance and operational compliance.
• Manage employee and manager support services, including case management and service requests.
• Identify and implement process improvements, automation opportunities and operational efficiencies.
• Partner with Talent Acquisition, Payroll, Compensation & Benefits, Talent Development and Business Partners to ensure seamless service delivery.
• Develop operational metrics and dashboards to monitor performance and service quality.
• Support audit, compliance and risk management activities across APAC.
• Coach and develop team members while building capability and succession within P&C Operations.

What We’re Looking For:

• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
• Bachelor’s degree in Human Resources, Business Administration, Organisational Psychology or a related discipline.
• 7+ years of People & Culture / Human Resources experience.
• 3+ years leading operational, shared services or employee lifecycle functions.
• Experience working across multiple countries and cultures.
• Experience with Workday or equivalent HRIS platforms.
• Experience leading process improvement or operational transformation initiatives.
• Strong understanding of employee lifecycle processes and HR operations.
• Advanced knowledge of HRIS platforms, preferably Workday.
• Strong knowledge of governance, controls and service delivery models.
• Experience developing and monitoring service level agreements (SLAs).
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a complex regional environment.
• Strong stakeholder management and influencing skills.
• Excellent written and verbal communication skills.
• Experience using Microsoft Office, Power BI and reporting tools.
• Demonstrated ability to lead teams and drive change across a matrix organisation.
• High level of discretion and ability to manage confidential information.

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

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Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy