Manager, People Operations | LATAM

Primary Purpose of Position

• Understanding the goals and objectives of the People Solutions business plans. Partner with the Enterprise People Partners to implement global plans and initiatives
• Responsible for People Solutions process development and service delivery
• Provide transactional and administrative services including but not limited to associates on/off boarding, associates communication/consultation, performance management, People policy communication & compliance monitoring, associates engagement and talent retention, and mass transaction updates.

Specific Duties and Accountabilities of the Job:

• Review and execute People policies, operational procedures in People area to ensure compliance with local legislation, tax and social security laws;
• Assisting in People Solutions project, in terms of system and team building, designing and optimizing core business processes, and establishing SOP service standards and operation specifications;
• Support the implementation of the new payroll provider, acting as the People Operations subject matter expert and key liaison between the vendor and internal stakeholders. Partner with the new vendor to support payroll configuration by providing and validating country-specific HR information.
• Responsible for the daily management of People Solutions Shared Services, digitalization process, to ensure the timeliness and accuracy of service work, and continuously improve the service level;
• Responsible for standard People Master Data changes in line with compliance, data privacy and service levels requirements, ensure all the data accuracy.
• Deliver onboarding and perform new associates' orientation to ensure associate's experience;
• Conduct and analyze exit interviews and make actionable recommendations based on data;
• Provide ongoing functional support during Workday stabilization, identifying system issues, coordinating resolutions, and recommending process improvements. Drive Workday adoption by executing change management initiatives.
• Maintain and collect all kinds of associates lifecycle documents, ensure all the documents are accurate and follow the company process and compliance, filing all the documents according to the guidelines;
• Support the company culture build-up and associate's engagement improvement through a series of projects, programs and actions;
• Provide the necessary support to People Partners, work closely with internal customer provide the professional People services;
• Conduct periodic internal reviews/audits to ensure that compliance procedures are followed;
• Be responsible for answering all kinds of associates inquiries in an appropriate manner, and resolve enquires on time;
• Collaborate with People Partners, Total Rewards, Finance, and other stakeholders to ensure payroll/HR processes are aligned with local requirements and company policies.
• Assume additional responsibilities and special projects as needed or directed.

Knowledge/Skills/Abilities/Other Requirements:

• Bachelor’s degree in Human Resources Management, Business Administration, or equivalent;
• 10+ years of human resources and at least 5 years working experience in People Shared Services, strong People professional knowledge, deep understanding of SSC business, and horizontal understanding of COE and HRBP business content, able to make decision from business perspective; Good knowledge in payroll system management will be a plus;
• Knowledge of Statutory Laws regarding Labor law, welfare benefits, Pay and allowances.
• Knowledge of Workday or similar HRIS platforms with experience in user adoption
• Good command in written & spoken English and Spanish
• Mature, approachable, and excellent interpersonal and problem-solving skills;
• Diverse and able to work with people from different cultural background;
• Good communication, coordination, organization and supplier management skills
• Customer-oriented, high responsibility, willing to share and energetic;