MANAGER, PERFORMANCE & ADMINISTRATIVE

<p style="margin:0px 0px 20px;padding:0px;border:0px;line-height:1.7;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><span style="font-weight:600;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;">About You </span></p><p style="margin:0px 0px 20px;padding:0px;border:0px;line-height:1.7;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;">To oversee, monitor, and drive performance excellence and administrative efficiency across Carsome Certified Lab (CCL) and Aftersales operations. This role ensures that performance tracking, reporting, and administrative processes are effectively managed to support operational goals, team productivity, and business alignment. The Assistant Manager leads the admin team in maintaining data accuracy, process compliance, and seamless coordination between operations and support functions.</p><p style="margin:0px 0px 20px;padding:0px;border:0px;line-height:1.7;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><span style="font-weight:600;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;">Your Day-to-Day</span></p><p style="margin:0px 0px 20px;padding:0px;border:0px;line-height:1.7;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><span style="font-weight:600;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;">Performance Monitoring & Reporting</span></p><ul style="padding:0px;margin:0px 0px 40px 20px;border:0px;line-height:inherit;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Track, analyze, and report on key performance metrics for CCL and Aftersales operations.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Develop and maintain performance dashboards to monitor productivity, turnaround time, and quality targets.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Identify performance gaps and work with respective stakeholders to implement corrective actions.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Support the management team in performance review meetings with accurate data insights and progress updates<br /></li></ul><p style="margin:0px 0px 20px;padding:0px;border:0px;line-height:1.7;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><span style="font-weight:600;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;">Operational Administration</span></p><ul style="padding:0px;margin:0px 0px 40px 20px;border:0px;line-height:inherit;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Oversee daily administrative operations for both CCL and Aftersales, ensuring compliance with company policies and procedures.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Manage documentation, data entry, and record-keeping processes related to manpower, vendor service, and operational activities.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Coordinate with Finance, HR, and Procurement for payment processing, claims, asset management, and vendor documentation.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Ensure all operational tools, trackers, and reports are updated and shared in a timely manner.<br /><br /></li></ul><p style="margin:0px 0px 20px;padding:0px;border:0px;line-height:1.7;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><span style="font-weight:600;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;">Team Leadership & Coordination</span></p><ul style="padding:0px;margin:0px 0px 40px 20px;border:0px;line-height:inherit;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Lead and supervise the admin team to ensure smooth and efficient execution of daily tasks.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Provide guidance, coaching, and support to improve team performance and competency.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Foster collaboration between the admin team and operational departments for seamless information flow and task execution.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Allocate workload and set clear expectations to maintain productivity and service quality.<br /></li></ul><p style="margin:0px 0px 20px;padding:0px;border:0px;line-height:1.7;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><span style="font-weight:600;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;">Process Improvement & Compliance</span></p><ul style="padding:0px;margin:0px 0px 40px 20px;border:0px;line-height:inherit;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Review and streamline administrative processes to enhance efficiency and reduce redundancy.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Ensure all CCL and Aftersales administrative activities comply with company SOPs and audit requirements.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Support in implementing digital tools or process enhancements for better data accuracy and reporting visibility.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Drive continuous improvement culture through regular review and feedback sessions.<br /></li></ul><p style="margin:0px 0px 20px;padding:0px;border:0px;line-height:1.7;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><span style="font-weight:600;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;">Stakeholder Engagement</span></p><ul style="padding:0px;margin:0px 0px 40px 20px;border:0px;line-height:inherit;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Act as the key liaison between the operations team and other departments for administrative and performance-related matters.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Support management in preparing business presentations, operational summaries, and improvement proposals.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Collaborate closely with internal and external stakeholders to ensure timely resolution of administrative and performance issues.</li></ul><p style="margin:0px 0px 20px;padding:0px;border:0px;line-height:1.7;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><span style="font-weight:600;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;">Your Know-How</span></p><p style="margin:0px 0px 20px;padding:0px;border:0px;line-height:1.7;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"></p><p style="margin:0pt 0px;"></p><ul style="padding:0px;margin:0px 0px 40px 20px;border:0px;line-height:inherit;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Bachelor’s Degree in Business Administration, Operations Management, or related field.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Minimum 4–6 years of experience in operations support, performance management, or administrative management, preferably within the automotive or service industry.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Strong analytical and reporting skills with proficiency in Microsoft Excel, Google Workspace, and data visualization tools.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Experience in leading an administrative team and coordinating cross-functional tasks.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Excellent organizational skills with attention to detail and accuracy.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Strong communication, stakeholder management, and problem-solving abilities.<br /></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;">Able to work independently with a sense of ownership and accountability.</li></ul>