Manager Physician Support

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary: Provide oversite of Medical Oncology and Supportive Care Physician Nurses. Key responsibilities include personnel management, interdisciplinary care coordination, and the delivery of safe, quality patient care, while ensuring adherence to Highland's mission of providing high-quality, innovative care delivered with precision and compassion.

Supervisory Responsibilities: This position maintains strong relationships and collaborates with leaders throughout the organization to improve effectiveness and efficiency of the practice with a focus on clinical quality.

Job Duties / Responsibilities:

Program Leader

• Demonstrates leadership that incorporates the mission, vision, and values of Highlands Oncology.
• Ability to mentor, lead, and create a positive culture of collaboration and teamwork.
• Propose innovative practices or technology which improve the company.
• Develop and implement best practices to achieve operational benchmarks and efficiencies.
• Incorporate evidence-based practice into clinical policy and procedure.
• Able to find timely solutions for and solve complex problems and issues, which may involve staff and/or patients.
• Effectively manage conflict or difficult situations, while maintaining professionalism.
• Ability to adapt to the needs of the organization and employees.
• Integrates ethical standards into everyday work activities.

Personnel Leader

• Provides oversight and leadership for Medical Oncology and Supportive Care Physician Nurses and Back Office Nurses.
• Manage Physician Nurse clinic schedule and after-hours and weekend call schedules.
• Leads monthly Physician Nurse meetings.
• Conducts performance evaluations for direct reports.
• Enforce disciplinary action related to substandard performance and policy noncompliance.
• Promotes professional growth among staff.

Resource and Quality Management

• Engages in continuous quality improvement activities with measurable outcomes.
• Establish department specific goals/objectives and metrics.
• Address complaints, suggestions/comments from patients or families.
• Shares in the development and review of Clinical Policies and Procedures, and Protocols.
• Ensure compliance with federal and state regulatory standards.

Financial Manager

• Operates within department budgets.
• Monitor staff utilization.

Miscellaneous

• Creates monthly Medical Oncology Supervising Doctor calendar
• Enters on call physicians and nurses into Clarus