Manager, Pricing Operation

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Position: Manager, Pricing Operation Management

What will you do?
Coupang is looking for a Manager, Pricing Operation Management who is motivated, has a bias for action and can think systemically to bring to life new areas of business for the team. This role will lead a team of junior FTE and operators to work closely with various cross-functional teams to build, launch and scale new needle-moving initiatives that bring direct impact to Coupang price sharpness and the best shopping experience for our customers. This role requires an individual with excellent attention to detail, a knack for operational process planning, analytical capabilities, innovation, and strong business acumen. An individual would succeed in the role when he/she is a strategic thinker, yet not afraid to roll up their sleeves and getting their hands dirty to ensure front-line executional excellence.

Essential Qualifications
●Create market research processes and frameworks to analyze data and help teams understand consumer experiences and make pricing decisions.
●Analyze operational data to identify issues and propose short-term and long-term solutions to enhance the execution and efficiency of market research processes.
●Work with junior FTE and operators for daily operation.
●Analyze primary and secondary data from multiple data sources related to specific products, delivery conditions, sales channels, and market prices to assist in daily pricing decisions and recommend changes to pricing policies for retail products.
●Collaborate with partner teams (accounting, operations, product management, catalog, consumer experience, purchasing, and inventory) throughout various stages of the market research process.

Preferred
●5+ years of experience in operational roles. Set-up of operational processes, oversight over process execution, delivery of improvement programs.
●Strong focus on accuracy and detail in operational processes and market research.
●Experience in conducting hands-on deep dives into issues, identifying root causes, and proposing practical solutions.
●Proficiency in data analysis tools.

Recruitment Process
●Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
●The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
●Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider
●This job posting may be closed prior to the stated end date for application if all openings are filled.
●Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
●Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.