Manager - Production Support
• Minimum 4+ years Operations Experience in 24x7 high-availability Production environment.
• Support trouble-shooting client issues with high level data analysis and project review.
• Extensive problem solving and debugging skills.
• Ability to independently apply production upgrades and support the products and technologies.
• Experience in providing services to agreed SLA’s and OLA’s.
• Experience of working in an ITIL environment.
• Experience with supporting multiproduct environment.
• Experience in supporting and administering ATM Switch / Card Management / WEB Bases banking System.
• Experience with supporting Java applications and an understanding of web technology.
• Knowledge of Linux environment will be an Added advantage.
Requirements
• In depth understanding of MS SQL.
• Core switching experience and knowledge and recent experience.
• Complete understanding of ISO 8583 and recent experience.
• Understanding of end-to-end transaction flow (issuing/ Acquiring) .
• Hands on experience on release management, change management process and incident management. Internal content Internal content.
• Hands-on experience in customer management and customer handling.
• Hands on experience on Linux command (REN) .
Communication skills-
• Good communication skills/ understanding of customer communication, verbal as well as email.
Skills
As published by workable
First name, Last name, Email, Phone, Address, Address Line 2, State, City, Zip Code, Photo, Are you a citizen of the United States?, If no, are you authorized to work in the United States?, Education, Experience, Summary, Resume, Have you ever applied to or worked for our Company?, If yes, when and what position?, Please list and describe any Certifications or Specialized Training., Please list any foreign languages and your proficiency level in each., Cover letter, Desired Salary, When are you available to start?, Have you ever been disciplined or received verbal or written warnings from a job?, Have you ever been fired or asked to resign from a job?, Do you have the ability, with or without reasonable accommodation, to work overtime or to travel if required by the job for which you are applying?, Would you be willing and able to relocate?, Are you now, or do you expect to be, working in any other business or job?, If you were referred to this role by an employee of Euronet, please list their name., 1. Please list a professional reference, including their relationship to you and current contact information (phone and email)., 2. Please list a professional reference, including their relationship to you and current contact information (phone and email)., 3. Please list a professional reference, including their relationship to you and current contact information (phone and email)., By typing my name below, I certify that my answers to the foregoing questions are true and correct without any consequential omissions of any kind whatsoever. I understand that if I am employed, any false, misleading, or otherwise incorrect statements made on this application form or during any interviews may be grounds for my immediate discharge. I hereby authorize the Company to contact any company or individual it deems appropriate to investigate my employment history, character and qualifications, including obtaining background checks, and I give my full and complete consent to their revealing any and all information they with as a result of this investigation. In addition, I hereby waive my right to bring any cause of action against these individuals for defamation, invasion of privacy, or any other reason because of their statements. I agree that, if I am employed, I will abide by all of the rules and regulations of the Company. I also understand that my employment is "at-will" and may be terminated by myself or by the Company at any time for any reason or no reason at all, with or without prior notice., By typing my name below, I certify my understanding and agreement to the following statement: All application materials including that which is submitted on our applicant tracking system, including resumes, cover letters, and responses, must accurately reflect your own qualifications and experience. The use of any false or misleading content - including any information that is created through the use of AI that is not a true and accurate description of your skills, qualifications, or experience – is not permitted. By submitting your application, you certify that all information provided is truthful. Any violation may result in disqualification from the recruitment process. If your employment has already begun and it is later discovered that you knowingly misrepresented your skills or qualifications, this may result in disciplinary action in accordance with applicable law.