Manager, Program Management, ACT Origin
Posted Updated
Amazon is seeking an experienced candidate to develop and manage our growing global supply chain as part of Amazon Global Logistics. Since 1995, Amazon has focused on being "Earth's most customer-centric company." Amazon Global Logistics supports and advances this mission by developing game-changing international capabilities and innovative supply chain strategies. We are a fast-paced, exciting, and growing organization in search of the planet's most talented supply chain professionals. We "think globally, act locally" to revolutionize a worldwide customer experience and fulfill our promise to become the world's first truly global e-commerce company.
Key job responsibilities
Product Implementation & Go-to-Market: Partner with cross-functional stakeholders to develop go-to-market strategies. Own end-to-end product launch implementation — from UAT coordination and SOP development through training and post-launch stabilization.
Operations Ownership & Customer Experience: Own operational execution for assigned workflows. Manage performance metrics (SLA compliance, quality, productivity) to drive customer experience improvements. Serve as the escalation point — triage issues, coordinate resolution, and minimize customer impact. Deliver performance reports to senior leadership.
Automation & Tooling: Manage the centralized automation function; prioritize and deliver tools based on impact and strategic alignment. Maintain quality standards and drive automation adoption to reduce manual effort.
Partner & Customer Enablement: Deliver domain-specific training and serve as the subject-matter expert at customer-facing events. Create technical content for regulatory updates and product changes.
Capacity Planning & Continuous Improvement: Own capacity planning, productivity metrics, and improvement initiatives through process redesign and automation.
People Management: Lead and develop high-performing teams; set clear expectations and build career pathways that support the team's evolution toward higher-value functions.
Key job responsibilities
Product Implementation & Go-to-Market: Partner with cross-functional stakeholders to develop go-to-market strategies. Own end-to-end product launch implementation — from UAT coordination and SOP development through training and post-launch stabilization.
Operations Ownership & Customer Experience: Own operational execution for assigned workflows. Manage performance metrics (SLA compliance, quality, productivity) to drive customer experience improvements. Serve as the escalation point — triage issues, coordinate resolution, and minimize customer impact. Deliver performance reports to senior leadership.
Automation & Tooling: Manage the centralized automation function; prioritize and deliver tools based on impact and strategic alignment. Maintain quality standards and drive automation adoption to reduce manual effort.
Partner & Customer Enablement: Deliver domain-specific training and serve as the subject-matter expert at customer-facing events. Create technical content for regulatory updates and product changes.
Capacity Planning & Continuous Improvement: Own capacity planning, productivity metrics, and improvement initiatives through process redesign and automation.
People Management: Lead and develop high-performing teams; set clear expectations and build career pathways that support the team's evolution toward higher-value functions.