Manager - Quality Assurance

About Goosehead

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members.

Job Summary

The Quality Manager - Service Support will lead and manage a team performing Quality assessments and analysis.

Principal Duties and Responsibilities

• Manages a team who evaluates work to ensure it meets company and regulatory requirements to mitigate risk

• Maintain quality metrics, performance benchmarks, and review criteria that guide the quality assessment process. Ensure consistency and accuracy across all assessments

• Provide ongoing training for quality assessment staff to ensure they are up to date with industry regulations, company standards, and best practices

• Monitor and evaluate the quality assessment process, identifying areas for improvement and implementing changes to improve efficiency and effectiveness

• Analyze quality data to identify trends and areas of concern. Prepare and present reports on quality metrics, findings, and improvement opportunities to the business

• Collaborate with cross department leadership to drive improvement and understand the task their teams perform help mitigate risk

• Manage employee performance and career progression

Experience and Education

• Bachelor’s degree in Business, Insurance, Project Management or related field

• 5+ years’ experience utilizing Qualitative methodologies

• 3+ years in Management

Required Skills and Abilities

• 2+ years of experience in management

• Excellent problem-solving, leadership and decision-making skills

• Strong communication skills

• Direct experience with quality assessments or oversight.

Benefits Summary

• High quality voluntary health, vision, disability, life, and dental insurance programs

• 401K Matching Plan

• Employee Stock Purchase Plan

• Paid holidays, vacation, and sick leave

• Corporate sponsored programs to enhance employee physical, financial, mental, and emotional wellness

• Financial Solution Program

Equal Employment Opportunity:

Goosehead is an equal-opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!