Manager - Quality Excellence
Lead the compliance governance framework for assigned functions, accounts, or processes, including review planning, prioritization, risk assessment, and reporting.
Own the quality and effectiveness of OSD, QSD, SOP, policy, and process-document reviews, ensuring gaps are clearly identified, risk-rated, assigned, and closed.
Oversee ongoing reviews to ensure compliance with QSD and approved requirements, and facilitate changes where standards, controls, or business processes evolve.
Interpret complex business, regulatory, contractual, client, audit, and quality requirements and convert them into practical controls, review criteria, and governance actions.
Plan and lead internal compliance reviews and support external audits, including audit readiness, evidence validation, stakeholder alignment, response quality, and closure governance.
Analyze trends across audit observations, non-compliance themes, repeat gaps, overdue actions, and control weaknesses; present insights and recommendations to leadership.
Guide process owners in strengthening documentation, control design, approval workflows, version control, and evidence retention while preserving operational practicality.
Review and approve compliance reports, dashboards, presentations, risk summaries, and escalation communications prepared by the team.
Lead change facilitation for revised standards and process requirements, including impact assessment, stakeholder communication, implementation tracking, and effectiveness review.
Coach Assistant Managers and team members, allocate work, review output quality, build capability, and ensure consistent application of compliance methodology.
Escalate significant compliance risks promptly and recommend corrective, preventive, or governance actions to senior stakeholders.
Drive continuous improvement and automation opportunities in compliance tracking, review workflows, document analysis, and management reporting.
Advanced OSD viewing, analysis, quality review, and risk-based gap assessment.
Strong understanding of QSD compliance, quality management systems, document control, audit governance, and change management.
Ability to review, comprehend, and operationalize complex requirements from multiple sources.
Excellent written, verbal, presentation, facilitation, and stakeholder-management skills.
Advanced Microsoft Excel skills for trend analysis, dashboards, exception reporting, and management insights.
Advanced Microsoft PowerPoint skills for executive-level compliance narratives and decision-focused presentations.
Strong audit planning, control assessment, root-cause analysis, CAPA governance, risk prioritization, and issue-escalation capability.
People leadership, coaching, quality assurance, workload planning, and performance-enablement skills.
Ability to influence cross-functional stakeholders, manage ambiguity, and balance compliance expectations with business practicality.
Strategic ownership with strong execution discipline and sound professional judgment.
Ability to influence senior stakeholders and constructively challenge control or documentation weaknesses.
High standards of integrity, confidentiality, objectivity, and accountability.
Data-driven decision-making, continuous-improvement mindset, and commitment to developing team capability.
Typically 8+ years of relevant experience in compliance, quality, audit, risk, process governance, or document management, including experience leading reviews, stakeholder governance, and a team or workstream. certification in Compliance, Quality, Risk, Audit, ISO, Lean, or Six Sigma is preferred.