Manager, Quality Operations (FCCA)

Position Summary

The Manager, Quality, Operations supports the Senior Manager in overseeing Global WM FCCA (Factory Capability & Capacity Audit) factory compliance program is a senior technical role based in China responsible for ensuring supply chain reliability, capacity accuracy, and manufacturing quality across Walmart’s suppliers in Asia. Reporting as the primary tactical deputy to the Senior Manager, this role is responsible for overseeing the execution of the global FCCA program.

The primary focus of this position is managing, calibrating, and auditing the third-party service (3PS) agencies that conduct factory assessments. Rather than performing routine desktop reviews, this role requires an experienced field leader who can bridge the gap between high-level compliance strategy and actual on-site execution. The successful candidate will use a strong background in Industrial Engineering, factory operations, and technical auditing to manage external inspection firms, eliminate reporting variance, and ensure all assessments strictly align with Walmart’s standards and ethics policies. Fluency in both written and spoken English and Mandarin are required.

Key Responsibilities

Third-Party Auditor Management & Program Delivery

• Manage day-to-day operations and service delivery of external third-party audit firms, ensuring they complete FCCA assessments on time and meet program service level agreements (SLAs).
• Convert global compliance policies into clear, actionable guidelines for third-party auditors to follow during on-site factory visits.
• Oversee 3PS auditors to ensure they conduct rigorous, detailed verifications of factory machinery, technical capabilities, workforce constraints, and maximum production volumes against true factory floor realities.
• Serve as the regional subject matter expert on Walmart FCCA requirements, ensuring external firms interpret and apply audit criteria consistently and objectively.
• : Monitor 3PS auditors conduct in the field, handle potential conflict-of-interest issues, and enforce zero tolerance for ethical or anti-corruption violations.

Field Calibration, Shadow Audits & Coaching

• Conduct Field Shadow Audits: Travel regularly to manufacturing sites to shadow and evaluate third-party auditors, assessing their technical skills, thoroughness, and professional conduct.
• Eliminate Grading Variance: Analyze audit reports across different agencies to identify and resolve discrepancies in scoring, ensuring standardized results regardless of the firm used.
• Provide Field Training and Support: Deliver targeted technical training and feedback to third-party firms to correct gaps in their assessment quality or understanding of Walmart policies.
• Manage Critical Field Escalations: Act as the first point of contact for high-risk factory failures, critical capacity disputes between suppliers and third parties, or severe quality compliance breaches.

Strategy, Reporting & Internal Alignment

• Support Program Development: Partner with the Senior Manager to use field insights and agency performance data to update and improve global compliance frameworks.
• Analyze Performance Data: Review volume audit metrics and agency calibration scores to build clean, actionable weekly risk reports and management dashboards.
• Review Factory Improvement Plans: Oversee the Corrective and Preventive Action (CAPA) process, ensuring third-party auditors accurately verify that factories have corrected technical and capacity deficiencies.
• Collaborate Across Teams: Work closely with Global Sourcing, Quality Assurance, Global Supplier Compliance Services (RS-SFA Supplier & Facility Administration Team) to ensure factory assessment results are integrated into compliance and purchasing decisions.

Qualifications

Minimum Qualifications

• Bachelor’s degree in engineering, Manufacturing, Quality Management, Supply Chain, Business Administration, or related field.
• 7+ years of experience in quality assurance, manufacturing operations, factory audits, supplier quality, or inspection programs.
• 3+ years of experience leading supplier assessment or factory qualification programs.
• Strong understanding of manufacturing processes, quality systems, production planning, and supply chain operations.
• Experience working with suppliers in a global sourcing environment.

Preferred Qualifications

• Experience in retail, consumer products, general merchandise, apparel, hardlines, or sourcing operations.
• Certification in Quality Management, Six Sigma, ISO standards, or related disciplines.
• Experience managing third-party inspection and audit providers.

Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people.

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