Manager Regional Field Operations

About Us

At Lightspeed Networks, we deliver reliable internet, voice, and data solutions designed to meet the demands of today’s fast paced world. Since our founding in 2005, we have grown our network to more than 7,000 route miles of fiber, providing high quality, dependable connectivity capable of supporting even the most demanding user needs. Rooted in community, we believe strong, connected communities are essential to long term success. That’s why we are committed to ensuring residents and businesses in rural Oregon and Washington have access to high speed, reliable services and why we actively engage with and contribute to the communities we serve.

We operate with accountability and transparency, communicating openly, acting with honesty, and taking ownership from start to resolution. Our customers count on us to follow through, and we take that responsibility seriously. Reliability is at the core of everything we do. We keep our commitments and deliver high quality solutions that our customers can trust, eliminating the challenges of slow or unreliable connections so they can focus on productivity and growth.
Through engagement, we show up with purpose, presence, and focus. We are proactive in understanding the needs of our customers and recognize the contributions of the people and partners who make our work possible. Finally, we are committed to solving, proposing actionable solutions, continually improving our network and processes, and adapting with agility and creativity as technology and customer needs evolve.

Together, these values guide our mission to simplify connectivity, strengthen communities, and create lasting opportunities across the regions we serve.

Benefits
We believe in taking care of our employees and offer the following benefits:

• Complete medical, dental, vision, and life insurance is available.
• Our safe harbor 401(k) plan is available to employees on day one and includes a 100% fully vested employer match of up to 4% of your compensation.
• Eight paid holidays, flexible Take What You Need PTO, and 16 hours of paid volunteer time!
• Lightspeed Networks employees can also take advantage of local employee store passes at Columbia Sportswear and Adidas for big discounts!

Lightspeed Networks focuses on attracting, retaining, developing, and promoting the most qualified employees. We provide a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.

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We are seeking an enthusiastic and motivated Regional Manager to join our growing telecommunications company that is redefining the data network industry. This position is located in Pasco, Washington, and is responsible for overseeing our Columbia Basin region. This is a full-time, exempt salary position, not eligible for overtime and paid bi-weekly.

The Regional Manager is accountable for the safe, efficient, and cost-effective execution of all field operations and outside plant activities within their region. This includes ownership of team performance, project delivery, operational metrics, and budget adherence.

Key Responsibilities

Leadership & Team Development

• Build, lead, and develop a high-performing Field Operations and Outside Plant team within the assigned region.
• Drive accountability for safety, quality, and productivity standards across all field activities.
• Coach, mentor, and actively manage the performance of field supervisors, crew leads, and technicians.
• Establish clear roles, expectations, and escalation paths to ensure efficient and consistent execution.
• Foster a culture of ownership, responsiveness, and continuous improvement across the region.

Operational Oversight & Execution

• Oversee regional fleet and equipment operations, including maintenance, condition, compliance, and scheduling, to ensure safe, reliable, and efficient support of field operations
• Supervise the health and safety of personnel and ensure compliance with all company and regulatory requirements.
• Provide overall leadership and coordination of Field Operations and Outside Plant (OSP) activities, including construction, maintenance, and service delivery.
• Oversee infrastructure growth, network rearrangements, and plant maintenance activities.
• Ensure readiness for Service Orders and provisioning execution, supporting timely and accurate delivery.
• Serve as the primary escalation point for outages and network impairments, driving rapid response and resolution.
• Manage the on-call rotation and ensure appropriate coverage and responsiveness.

Technical & Engineering Partnership

• Maintain a working knowledge of OSP construction methods (aerial, underground, splicing, etc.).
• Review, interpret, and challenge OSP designs, build plans, and maintenance strategies.
• Partner closely with Engineering to evaluate constructability, cost tradeoffs, and field feasibility.
• Ensure field execution aligns with engineering design intent, company standards, and quality expectations.
• Support and collaborate on OSP and Operations Engineering projects and Service Delivery initiatives.

Project & Service Delivery Management

• Review and support Service Delivery and infrastructure growth projects.
• Track, monitor, and report on plant growth, project progress, and operational milestones.
• Provide scheduling coordination and execution support across orders, projects, and maintenance activities.
• Maintain oversight of operational systems including Request Tracker logs and OSP Maintenance logs.

Performance & Financial Management

• Own regional operational performance metrics, including:
  • Production output
  • Cycle time
  • Backlog management
  • SLA adherence
  • Track and manage labor productivity and crew efficiency.
  • Manage regional budgets, including labor, materials, and contractor spend.
• Review job costing and identify variances against plan, driving corrective actions.
• Forecast resource and staffing needs based on project pipeline and operational demands.
• Manage regional materials and equipment inventory, including requisitions, tracking, and surplus, to ensure availability for operations while controlling cost and minimizing waste.

Decision-Making & Operational Authority

• Act as the first-level decision authority for field operations, resource allocation, and escalation resolution.
• Make real-time decisions impacting:
  • Service restoration
  • Project delivery
  • Staffing and resource deployment
• Balance operational priorities, cost, speed, and quality in a dynamic field environment.

Administrative & Talent Management

• Approve timecards, expense reports, and purchase order requests for direct reports.
• Recruit, hire, and onboard personnel to meet evolving operational needs.
• Ensure proper documentation, tracking, and reporting across all field activities.

Additional Responsibilities

• Execute all other duties as assigned by the direct manager