MANAGER, REGIONAL OPERATIONS & STRATEGY

Job Description

1. Strategic Planning & Execution

· Support the RCEO in strategic and tactical planning for hospitals within the region.

· Translate corporate and regional strategies into actionable plans at hospital level.

· Track progress against 5-year Strategic Plans (SP), identify gaps, and coordinate corrective actions with hospital leadership.

· Support development and execution of regional initiatives and transformation programmes.

2. Performance Management & Operational Excellence

· Monitor hospital performance indicators (e.g., BOR, ALOS, revenue, EBITDA/PAT).

· Develop and maintain regional performance dashboards and reporting.

· Conduct deep-dive analysis on underperforming areas and recommend improvement actions.

· Drive alignment across hospitals to ensure consistency in operational standards and service delivery.

3. Data Analytics & Business Insights

· Analyse monthly financial and operational data to identify trends, risks, and opportunities.

· Provide data-driven insights to support decision-making at RCEO and hospital CEO levels.

· Evaluate revenue performance, cost drivers, and operational efficiency.

· Support development of business cases, feasibility studies, and ROI analysis.

4. Business Growth & Market Development

· Identify key revenue generators and growth opportunities (internal & external).

· Support development of new service lines, Centres of Excellence (COE), and clinical programmes.

· Conduct market research and competitor analysis to support strategic positioning.

· Collaborate with relevant stakeholders to drive patient growth initiatives.

5. Project & Initiative Management

· Coordinate and track regional strategic projects and key initiatives.

· Act as a focal point to ensure timely execution and follow-through of RCEO directives.

· Support implementation of operational improvement and transformation projects.

· Monitor project outcomes and report progress to RCEO.

6. Financial & Investment Support

· Analyse financial performance and support budgeting and forecasting activities.

· Review business proposals including CAPEX, equipment purchases, and expansion plans.

· Conduct ROI and financial viability assessments for strategic investments.

7. Stakeholder Management & Coordination

· Work closely with Hospital CEOs, department heads, and HQ functions (e.g., Group Clinical, Marketing, Finance, HR).

· Facilitate alignment between hospitals and corporate initiatives.

· Prepare reports, presentations, and briefing materials for RCEO.

· Ensure effective communication and coordination across stakeholders.

8. Continuous Improvement & Special Projects

· Support continuous improvement initiatives across hospital operations.

Participate in ad-hoc strategic assignments and special projects as directed by the RCEO.

Job Requirement

Education:

• Bachelor’s degree in business administration, Healthcare Management, Finance, or related field.
• Master’s Degree (MBA or equivalent) is an added advantage.

Knowledge and Experiences:

• Minimum 5–7 years of relevant experience in hospital operations, strategy, business planning, or consulting.
• Experience in healthcare industry is preferred.
• Strong exposure to data analysis, financial analysis, and performance management.
• Experience in project management and cross-functional coordination.

Skills & Competencies:

Strategic & Analytical

• Strong strategic thinking and planning capability.
• Excellent analytical and problem-solving skills.
• Ability to interpret complex data and translate into actionable insights.

Financial & Business Acumen

• Good understanding of financial statements, budgeting, and ROI analysis.
• Ability to evaluate business cases and investment proposals

Project Management

• Ability to manage multiple initiatives and deliver within timelines.
• Strong coordination and execution capabilities.

Communication & Interpersonal

• Strong stakeholder management skills across all levels.
• Excellent written and verbal communication (English & Bahasa Malaysia).

Technical Skills

• Proficient in Microsoft Office (Excel, PowerPoint).
• Familiarity with data analytics tools (e.g., Power BI) is an added advantage.

Special skills required

• Ability to function as a regional coordination/PMO role.
• Strong business partnering capability with hospital leadership.
• Ability to work in a fast-paced and dynamic healthcare environment.

Personal attributes

• High level of integrity, accountability, and professionalism.
• Proactive, resourceful, and results-oriented.
• Strong ownership and ability to work independently.
• Collaborative team player with strong drive and resilience.
• Willing to travel within the region