Manager, Retail Learning Design
Summary
Designs and manages scalable learning programs for SKIMS' global retail teams, creating digital and instructor-led training while maintaining content quality and operational processes.
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody.
At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers.
As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets.
Position Summary
The Manager, Retail Learning Design is responsible for designing, developing, and managing scalable learning experiences that support SKIMS Retail globally. This role serves as the operational backbone of the Retail Learning function—creating best-in-class digital and instructor-led learning content, managing learning platforms and content governance, and establishing the processes, cadence, and operational discipline that ensure learning remains consistent, current, and aligned with enterprise priorities.
Working closely with the Senior Manager of Retail Training, this individual transforms business initiatives into engaging learning experiences while creating systems that measure effectiveness, maintain content quality, and support continuous improvement across our global retail teams.
This is an ideal opportunity for someone who thrives behind the scenes building exceptional learning experiences, enjoys creating structure and process, and has a passion for developing scalable solutions within a fast-paced, high-growth retail environment.
Location: Los Angeles, CA
Travel: Up to 25%
Key Responsibilities
Location: Los Angeles, CA
Travel: Up to 25%
Key Responsibilities
Learning Design & Content Development
- Design engaging digital and instructor-led learning experiences that support onboarding, product knowledge, selling behaviours, leadership development, customer experience, and operational excellence.
- Transform existing business content into scalable learning solutions across multiple learning formats.
- Create facilitator guides, digital learning modules, micro-learning, job aids, assessments, videos, storyboards, and supporting learning resources.
- Simplify complex business initiatives into clear, engaging, and actionable learning experiences for retail audiences.
- Develop content standards that ensure consistency across all retail learning materials.
- Ensure all learning content reflects the SKIMS brand voice, culture, and service philosophy.
Digital Learning & Platform Management
- Build, publish, and maintain learning content within Articulate Rise 360, LMS platforms, and future learning technologies.
- Manage the organization, governance, and lifecycle of all digital learning assets.
- Maintain learning templates, branding standards, and content architecture across platforms.
- Leverage AI tools and emerging learning technologies to improve development efficiency and learner engagement.
- Ensure all digital learning remains current, scalable, accessible, and globally adaptable.
Learning Operations & Content Governance
- Establish operational processes and governance for retail learning content across all retail channels.
- Own content version control, publishing schedules, review cycles, and content maintenance.
- Create operational guardrails that ensure learning content remains accurate, consistent, and aligned globally.
- Develop and manage learning calendars that support product launches, business priorities, and operational initiatives.
- Support localization efforts and future international market expansion.
Learning Effectiveness & Continuous Improvement
- Develop scalable tools and frameworks that measure learning effectiveness.
- Build knowledge checks, assessments, reporting tools, and learner measurement strategies that support objective evaluation.
- Create feedback mechanisms that enable Retail Leadership to assess training effectiveness and identify opportunities for continuous improvement.
- Monitor learning metrics and recommend enhancements that improve learner engagement, knowledge retention, and business performance.
- Ensure learning outcomes remain aligned with enterprise priorities and retail KPIs.
Cross-Functional Collaboration
- Partner with cross-functional teams to translate business initiatives into impactful learning experiences.
- Collaborate throughout the content development and approval process to ensure accuracy and alignment.
- Balance multiple stakeholder priorities while maintaining focus on enterprise objectives and learning standards.
- Support the Head of Retail Training in executing strategic learning initiatives across the retail organization.
Project Management
- Manage multiple learning development projects simultaneously from concept through launch.
- Own project timelines, approvals, production schedules, and deliverables.
- Ensure learning materials are delivered on time, meet quality standards, and are ready for launch.
- Drive operational discipline and consistency throughout the learning development process.
- Continuously identify opportunities to improve workflows, efficiencies, and learning production processes.
Facilitation (Occasional)
- Support virtual and in-person learning sessions as business needs require.
- Assist with train-the-trainer initiatives and field learning events.
- Travel to stores and training events to support learning implementation when needed.
Qualifications
- Bachelor's degree or equivalent experience in Instructional Design, Learning & Development, Education, Retail Training, or a related field.
- 4+ years of experience in instructional design, retail learning, learning development, or training content creation.
- Experience with Articulate Rise 360 or comparable eLearning authoring platforms.
- Strong understanding of retail operations and customer experience.
- Demonstrated experience building scalable learning systems, content governance, or learning operations.
- Exceptional writing, editing, instructional design, and storytelling skills.
- Experience creating digital learning, facilitator guides, assessments, and blended learning solutions.
- Strong project management skills with the ability to manage multiple concurrent initiatives.
- Highly organized with exceptional attention to detail and operational discipline.
- Proficiency with Canva, Adobe Creative Suite, Microsoft PowerPoint, Microsoft Office, and AI productivity tools.
- Comfortable working in a fast-paced, rapidly evolving retail environment.
- Los Angeles-based with the ability to travel up to 25%.
Preferred Qualifications
- Experience supporting multi-store retail organizations.
- Fashion, beauty, apparel, luxury, or specialty retail experience.
- Exposure to international retail environments or an interest in global learning localization.
- Experience managing LMS content governance and digital learning ecosystems.
- Knowledge of learner experience (LX), UX principles, or adult learning methodologies.
- Passion for creating engaging, modern learning experiences that scale with business growth.
Success Measures
Success in this role will be measured by the ability to:
- Deliver engaging, high-quality learning content on time and aligned with enterprise priorities.
- Maintain organized, accurate, and scalable learning libraries through strong governance and operational discipline.
- Create consistent learning experiences across stores, regions, and channels.
- Build measurable learning frameworks that support objective evaluation and continuous improvement.
- Develop learning content that increases knowledge retention, confidence, and business performance.
- Drive operational excellence through structured content management, platform ownership, and disciplined learning processes.
- Enable the Retail Learning function to scale globally while maintaining a premium, brand-consistent employee learning experience.
Benefits and Culture
- Up to 100% Company Paid Healthcare (medical, dental, vision)
- Kind Body Fertility Benefits
- 401(k) savings plan with up to 4% match
- Unlimited PTO
- Full Access to LinkedIn learning
- Employee Discounts
Perks (HQ Location)
- Free weekly catered lunch at HQ – M/T/W/Th
- Dog-Friendly office on a Thursday and Friday
- Free Swag Giveaways
- Annual Holiday Party
- Annual Summer Party
- Invitations to pop-ups and other company events
- Complimentary daily office snacks and beverages